on Jan 16, 2020
Hotel is under refurbishment and is in poor state for habitation. Exposed electric cables in passageways, construction noise at night. Rooms cold and poor heating. Water in shower was luke warm. Initial reception staff very inhospitable.
Is it deserving of a 5 star rated hotel
on Jan 12, 2020
The Piccadilly hotel is ideally situated opposite the metro station which makes movement in the chaotic roads of Delhi avoidable.
The hotel has a beautiful frontage but the reception area is open and quiet cold.
The staff though were mostly friendly and accommodating. Although when I complained that the heat setting on the air conditioner could not be turned on, I was given an extra blanket. When I called back to reception, I was told that they will get the duty manager to call back, which he didn’t. The duty manager when confronted said that he had no idea of the problem.
So shoddy communication. There are no hairdryers and we had to ask for one.There are also no gowns and slippers. When I brought this to the front desk staff, they said that hairdryers are on request. For a 5 star rating, this is the first time I had to request a hairdryer.
This is a lovely hotel with so much potential. It requires renovation.
It wasn’t an unpleasant stay but the stay could have been better.
Customers friendly staff
on Jan 6, 2020
We are very happy with the hotel services. Everyone was very nice to us. The ladies miss stapal and kemal was very good at interaction. They are very friendly and helped us a lot during our conference meeting
on Jan 6, 2020
Hotel in poor condition. A/C in room doesn't work to warm the room. Problem getting hot water to shower. Should close completely for renovations to be completed. Was part of a large group from the same travel agency. Travelers complained bitterly of condition of rooms. Shocking to see the hairdryer electrical connection and only gathered this cos it wasn't working, hazardous. It is near train but will not recommend.
Pale image of the past glory
on Dec 26, 2019
This hotel used to be Hilton (some ten years ago) and the lobby is still impressive by its size and airness, however the whole facility needs an overhaul.
The rooms are large and well furnished, but not really well maintained - starting with doors which were not closing properly to traces of water leakage and peeled wallpapers. There were not enough hangers in the closet for suits and shirts.
The first room I got was a smoking one and the smell was awfull.
Specially bad surprise was the taste of water from the tap - not useful for tea neither for washing of your teeth. Luckily there were enough of bottled water.
The staff was not very professional - the orders given by my business parter how to prepare the room for me were not respected at all and the fruit basket he sent to hotel to be delivered to my room never arrived.
However, the breakfast was not bad.
Location of the hotel is good, as it is just opposite to the railway and in vicinity to Janakpuri West metro station.