Not at all co-operative staff
on Oct 2, 2017
Booking not properly synchronized. We booked room for 8 people, and they denied saying only 2 people can be accommodated. And we had to book another hotel for remaining 2 person in mid of the night. Not at all welcomed in a good manner
worst place i have ever stayede
on Dec 2, 2016
From the moment i walked into the place i knew i had made a mistake by booking this accommodation.
I had to pay more money about £10 than the price that was on my paper work she said this was because of the falling pound.
On entry to my room i found it dirty and the decor tired.
I had to call the house keeper to change the bedding as there was crap on the sheets and pillow cases, this cost me 40 rupees as the house keeper wouldn't leave till i had given her a tip.
It says two minutes walk from beach.well maybe a power walker could but for us normal people its more like five.
the service and attitude of the staff is very bad.
I personally would not recommend staying here.
When i arrived i said my partner would be joining me on my last night which she replied that will be ten pounds extra after a few words she said she could stay.
well when the said day arrived my partner and myself said hello to the landlady and went to our room. in the morning all hell broke loose the owner accused me of having a guest which she knew nothing about, she locked the front gates and insisted i pay £10 for my partner staying the one night.well after a heated row i agreed to pay 500 rupees and told her straight that she is a liar and the place is a dump but she wasn't interested, all that mattered to her was that she had got some money out of me.
Typical goa experience
on May 17, 2016
We went to this beautiful Goan beach hotel and enjoyed every bit .. It is not for you if you are looking for Starred comforts and all the facilities .. It is great if you are planning a Good relaxed budget holiday. Owner is very sweet old lady and can tell you all about the area . Beach is just walking distance .
Very basic but nice enough.
on Feb 9, 2016
Arrived early hours Monday morning, having landed at just after midnight. Got to the hotel at 2am greeted by a guy who wasn't happy waiting up so long as he wanted to go to bed. "Where have you been?" I said we'd come straight from the airport and that we were queueing for around 50mins going through passport control. Anyway we got our key and were showed to our room! Room was nice and clean with a double bed, small wardrobe, desk with mirror, balcony and a toilet/shower room. The only problem we had was that we used a kettle on one of the days there. After having used the kettle, I then noticed and read this bit of paper hanging from the wall. It had all sorts of rules on there, such as no noise between 11pm and 8am. Also that the washing and drying of clothes in the room is not allowed and a charge will occur if this happens. Also no use of kettles in the room is allowed. So having read this we no longer used the kettle. It didn't state a charge for this though. There are no fridges or kettles in the rooms. I think you can have use of a fridge but that would cost extra. We were away from the hotel for two nights. When we returned we found that the kettle was missing from our room and the guy said that he needed to talk to us. He said that the lady (manager/owner) of the hotel has taken it because it's not allowed to be used. Also the maid had said to the lady that one day the kettle was hot. He then said that the lady has written us a bill, charging us for using the kettle for 13 days. We hadn't even been there 13 days! I said we used it once and then once I had actually seen the notice we stopped using it. He said best to talk to her. So the next day I explained the same to her, and said we would pay for the one day of using the kettle, but no more. She wasn't happy and said you've been using the kettle. So you pay 650 rupees (about £6.50) for the 13 days. So we argued the point again, me saying we haven't been here for 13 days yet and you took the kettle away, and we haven't been here for two days either! So when are u going to pay? She said. The next day we were actually leaving, she wasn't around. Although the guy was and said about the bill. We said we will pay for the one day we used the kettle and no more. He said the lady said you will pay for the bill today 500. No we won't pay that much, just for the one day. So he got her on the phone. Again she kept arguing the point and wouldn't listen. You will also pay for this phone call, she said. At that point my friend put the phone down. The lady called back and said to the guy that if he didn't get the money then it will come out of his salary. He told me this had happened before. That some guests had taken the key to their room and his colleague was charged for it 2500 rupees about £25. They earn £60 a month. We left what we owed which was for using the kettle for one day! If electrics like the kettle consume that much (like the lady was telling me) then when people arrive it should be made clear that if you wish to use a kettle there will be a charge per day. That would solve any problems in the future. Not everybody reads/notices a piece of paper hanging from the wall. The guy also said that there used to be many English here before but he said there were so many bad comments on Expedia. I then told him about trip advisor, as I too had seen bad reviews before I came. About rude staff! He said he will show her, I said yes you should. They'll have no one soon.
on Feb 4, 2016
Located in a village-like area on a side street of Fort Aguada Road, the main road in Candolim, Per Avel calls itself a “beach holiday home.” There was nothing homey about this guesthouse. I arrived just after midnight, tired and weary after a long trip from Phnom Penh. My room was pre-booked and I was confident that all would go smoothly. The night manager was belligerent from the moment I walked into the office. He demanded a voucher. I explained that I could not print the confirmation for the booked rooms but could show it to him online. “There is no internet after 10 PM,” he snarled. He confirmed that my name was on his list of arriving guests, but announced that the room would not be ready for 30 minutes. He took my passport, threw it in a drawer, and locked it away, and then proceeded to talk to the owner of the guesthouse for about a half-hour.
After an additional 30 minutes, I was led to my room up a narrow and steep flight of stairs. Although I had three bags, the night manager did not offer to help and waited impatiently for me to labor my way up.
The next day I witnessed the rotund owner—Madame—as she berated and belittled one of her employees over a trivial matter, seeming to delight in exercising her power in front of guests.
It seems like other Trip Advisor commentators have had similar experiences to mine. I wish I had read these comments before booking. The attitude of the management is clearly seen by their replies to negative reviews.
There are many other guesthouses in the area—with friendly management. It is of course up to you whether you stay here, but be forewarned.