on Dec 23, 2017
I had booked this hotel in June through booking.com and had a confirmed booking. Once we reached the hotel they denied any booking and we were stranded at the night. Seems like it's a regular practice at this hotel. They hand over your confirmed booking to others if they get a better price. Horrible experience and pathetic service
on Dec 22, 2017
“The staff here made our stay so special. The hotel is fabulous, rooms are very clean and close to the beach. If I return to Palolem I would definitely stay at Palolem Inn. Nice swimming pool. Easy access to everywhere
Gets worse each time
on Dec 7, 2017
Me and my family have used this hotel over the years as it used to be one off the only hotel in palolem that wasn't a beach hut. Each visits seems to get worse. We booked months on advance on booking.com and confirmation advised pay at hotel. When we was due to check in we showed hotel are confirmation and they advised they had no booking for us and it must have been because we never payed ( although they never once contacted us to pay) They then advised us rooms have doubled in price. The man behind reception didn't seem bothered what so ever which was the most frustrating thing. It's seem they advertise hotel at a good rate but if they can sell the rooms for more they will act stupid and blame booking.com. Looking at other reviews it's seem a common thing. Their is much better hotels now around palolem and patnem. Unreliable and rude!
Excellent place to stay
on Dec 1, 2017
The couple on reception are the most welcoming I've met nothing is to much trouble
The rooms are very clean and the cleaners are very pleasant to . The pool is a bit discoloured but I think they are still working on it to improve the facilities
on Nov 25, 2017
I arrived at Palolem Inn last night to be told they had no Knowledge of my reservation from booking.com. Despite having rooms available they would not give me the same room rate that I had secured months earlier even though I had printed confirmation of the booking. The 2 guys on reception couldn’t care less about the situation and were just trying to get more money out of me. Avoid like the plague !