on Oct 2, 2019
Excellent accommodation with great facilities.
Location was great and not too far from the beach.
Staff were amazing especially Sandeep in the restaurant attached to the hotel, very knowledgable chap.
The cleaning arrangements are fantastic, let us know when you would like your room cleaned, if only all hotels could do this.
The pool was a treat after a hot day walking around or on the beach.
on May 2, 2019
Hotel very clean, very close to the beach. Excellent staff (reception and cleaning ladies) and excellent restaurant. Very quiet hotel. I really recommend it. Palolem beach is very clean too. Perfect holidays. The hotel hás a good pool
on Apr 29, 2019
When we calli in a early morning for booking they told rooms r avalable u come directly to our hotel don't make advance payment .
But when we reached at hotel afternoon they told rooms r not avalable they try to take extra money from us but we refused.
After some time we just call them from another phone for rooms they told rooms r avalable .
They cheated us
Great value for money
on Apr 5, 2019
This was our second stay at the Palolem Inn and not much has changed in three years. It is still great value for money and we would definitely stay again. The rooms are pretty basic but a reasonable size, crisp linen and comfortable bed, AC. There is a large swimming pool and you can order drinks/food from the restaurant and have them delivered to the pool area. The restaurant is at the front and overlooks the street so a good place to relax, food is very good, especially tandoor options and the prawns marsala. The beach is a short walk away, easy access to other popular places like the German Bakery (actually run by Nepalese) and not too far to the main walking street area off the beach. Everything is an easy ‘auto' fare away somewhere around 50-100rps. They still supply the same medicated soap and clinic shampoo. Not sure I’d describe it as ‘luxurious’ but it is probably one of the best standards of hotel near the beach if you don’t want to stay in a beach ‘hut’.
Courteous Staff but Dodgy Hotel and Manager
on Feb 25, 2019
1. Location - Hotel is only 2 mins walk from the Beach. In terms of location, it is good.
2. Breakfast Inclusion - Its a rip off. All over India, you can book hotels at a price and there is an extra price that you pay for breakfast inclusive deal for the room. There is no point paying extra price for breakfast inclusive deal as what they offer as complimentary breakfast is extremely sub-standard and rip off. You are better off taking a without breakfast accommodation deal and rather have better quality paid breakfast.
3.Extremely Dirty and unusable swimming Pool: My primary intention to go for this property was that it was close to the beach and it had a pool where I can take a dip in the evening once I am back from the beach. If you are actually paying the price for facilities like pool, you better think twice. You are better off going for a beach side cottage than considering this property.
4. Staff was extremely courteous and always there to help and guide.
5. Dodgy Management and extremely rude manager by the name of Mr Vinod - They do carry some shady practices down there to save paying commission to their OTA partners who get them those bookings. You can't be unfair to partners who bring in revenue for you. Hence you can't expect much from people who are principally dishonest. Also the AC of our room was not working and our family had to spend a night with out AC. Though the staff tried to make it work during the night but was unsuccessful. No alternative was offered despite having available rooms. When we complained to the manager next morning, he was extremely rude and arrogant just told us " No problem". If I have paid for a service which is not given to me, at least a good manager could have apologised for inconvenience and shown sympathy. After all technology or electricals can go wrong and we understand that. But the service level was really pathetic. I would strongly recommend avoiding stay at this property as they are dodgy in terms of principle and in terms of services on offer.