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Palms Hotel and Convention Centre

1 room, 2 adults
Fair
2.5/5

Overall a good experience!on Dec 7, 2016

When I arrived to the Palms hotel and convention centre, I was delighted to find all the rooms ar...Read All

Royal Palms Estate,169, Aarey Milk Colony, Goregaon East, Goregaon (East), MUMBAI, MAHARASHTRA, India, Pin-400065 , Mumbai
Amenities:
  • Parking
  • Internet Access
  • WIFI
  • Breakfast Services
  • Internet access-wireless
+ More

Rooms

Executive Room
Hotel Room
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Suite Room
Hotel Room
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Deluxe Room
Hotel Room
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Standard Room
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Overall a good experience!
    on Dec 7, 2016
    When I arrived to the Palms hotel and convention centre, I was delighted to find all the rooms are finished with tasteful furnishings and boast full-sized baths, self-controlled air conditioning, and flat screen TV.... More
  • hotel_trip
    Nice hotel, nice food and very good experience
    on Jun 15, 2016
    We went for royal palms sales visit. Found the hotel still in good condition. My last visit was in 2011 for a company conference. The food is good and the best part is the spread of buffet. The hotel has nice done up rooms and big swimming pool. It's a centralized AC hotel, except for the pool area. The roads to reach palms hotel are narrow & reminds me of a bumpy rides I enjoyed in water sports, Goa... Tariff could make hole in one's pocket. Overall I would rate my experience 4 on 5. I wouldn't rate as 5 on 5 as there are areas of improvements in terms of maintenance and service. ... More
  • hotel_trip
    Our Worst Nightmare !!
    on Dec 11, 2015
    This is the worst hotel, I have ever been in my life. First, its in a terrible location, bad roads, unlit area. When we arrived at the hotel, there was pretty much just us and one guy at the reception. We did not see any other guests at the hotel, we were really scared for our safety and wanted to leave the place once when we reached our room. the hall ways stank, the roofs had holes. The room stank as well, there where huge black stains on the carpet, it was dirty pretty much everywhere. The tv was not working since the hotel hasn't paid the bills. And Also beware of Indian Hotel booking sites like cleartrip.com, the only reason we booked this hotel is because they were advertising that this hotel has 5 star rating in Trip advisor, which clearly it doesn't.... More
  • hotel_trip
    Hotel at hilltop would have been better
    on Dec 8, 2015
    Hotel at hilltop had marvelous look having great views of mountains,valleys, green lush forest and nature.Better furnishings, enhanced safety and security, fitness, leisure and recreation with pool,gym, golf and other activities having smart modern living,the landscape was enough for a healthy and relaxed environment.Rooms were spacious.Restaurant was having specialized menu with tasty food and good services.Convention center was having ample facilities.Had it been with more professionalism by staff,efficiency by management,and touch of hospitality it would have been with better result.... More
  • hotel_trip
    Leisure Trip With Friends
    on Nov 30, 2015
    our stay was good. Location is very far from the city ..extreme toward the end in Goregoan EAST. Good with friend / Family lonely palace. Room our very good and spacious. Only if you want to do out of hotel in night very risky, it is in middle of forest no road light nothing. i left hotel around 3 am to catch my flight around 6 am, was very sacred.... More
  • Excellent
    30
  • Very Good
    39
  • Good
    23
  • Fair
    14
  • Poor
    70

Overview

Palms Hotel and Convention Centre situated right in the center of the city is an ideal stay option to sit back and relax after long tiring day. Sprawling over 240 acres of garden space in Royal Palm Estate and just 6 km from International airport, this hotel nestled in the green belt of Mumbai features 244 rooms. Guests can also avail of in-room dining and butler service. Dining outlets include: Dining Cafe, a 24 hrs coffee shop, to indulge in delectable palate of tasty choices between Italian & Lebanese cuisines, Jade Pavilion to enjoy made to order dishes, a specialty restaurant namely Fountain Cafe serves exotic spread of the Italian cuisine, including scrumptious cheese, delectable salads and sinful deserts. For corporate endeavors, the hotel boasts of state-of-the-art conference facilities. Additionally, the hotel also offers a front desk which is operational all throughout the day, luggage storage, travel aid, free parking space and currency exchange service.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.