on Dec 25, 2017
great suite, nice staff awesome suite with a nice sized reception/ office space
ihg standards and will stay again definitely absolutely as a valued ihg member i really like the good job they put out here
A comfortable nights sleep
on Dec 24, 2017
We booked in to stop here as we have a early flight .
The bed was really comfortable the staff were very friendly and helpful.
You get free hot and cold drinks outside of your room you can have it as a takeaway or if you was just sitting in the lobby .
My sister and brother Inlaw and their children also stayed here they did t put a cot in their room but within minutes they had sorted out the problem.
Does the job
on Dec 16, 2017
Stayed here for 4 nights for work and ultimately you know what you're getting with a holiday inn as they are always clean and functional.
The staff here are lovely which helps get it to the 4* rather than 3*. Would really love to mention the waitress in the restaurant who I believe has been there less than a month (Brittany?), she is an absolute star as nothing was too much trouble.
One thing that bothered both myself and my colleagues was the heating in the rooms. A few of us actually had to request extra duvets as the heating only seemed to be staying on for a matter of minutes before switching off again. Although this seemed to inprove towards the end of our stay
Not usual Holiday Inn Experience
on Dec 15, 2017
Stayed here again before a long haul flight the following morning as on a previous visit had really enjoyed our relaxing pre flight stay.
Check in this time was not as nice and easy as usual as trying to park the car resulted in driving round and round a full car park and then myself having get out of the car twice as we couldn’t find a space but could also not exit the Car park ! .. Was then on my third return to reception informed we should park in the health club Car park !!
Dropped our bags in our room and entered the restaurant/ bar for a much needed meal, was told it may be a wait of 10 minutes or so ... took approx 30 minutes for a bottle of wine to arrive ! After I had to re ask for it.
When the meal did eventually arrive mine was almost cold which resulted in the lovely young waitress having to return it to the kitchen to be which I can only assume to be microwaved .. I was offered an alternative but decided to stick with my original order (and have a dish of olives to be going on with ).. just after my husband finished it arrived back, ( the same plate of food) it’s was the driest belly of pork I have ever tasted in my life.
I then ordered a cheese board of which the grapes were in an appalling state .. after all the issues with the food I would have thought they would have at least made sure that was presented ok for eating.
For the privilege of that dining experience I was kindly not charged for the olives.
I honestly wish we had stopped at a McDonald’s on the way 😢.
Once in the room we had the lovely usual good nights sleep in the lovely comfortable holiday Inn beds with the usual lovely comfy pillows.
The room was as usual clean and welcoming.
I actually feel quite sad writing this review as this is not the normal holiday inn experience we have come to expect.
I may return to hotel .. but certainly would never use the restaurant again.
Let down by housekeeping
on Dec 13, 2017
This hotel is fine for a short stop either coming in or going out from Gatwick Airport. The rooms and breakfast are fine and the bar is more than adequate for drinks and meals in the evenings. However, housekeeping really lets them down. Items on the coffee tray and the complimentary water were not replenished, the room was clearly not hoovered as a bright piece of paper from the morning was still in the middle of the carpet when we returned in the evening and I had to go and take a toilet roll from the public toilet as that was also not replenished. It just shows that one person in the organisation can ruin a reputation.