Pathetic waiters in a big hotel
on Jul 1, 2018
We were bunch of friend who wanted to have dinner at this hotel before catching our bus. We spoke to the manager clearly and he was happy to host us but somehow the waiter was behaving rudely with us, served us dinner in a cold manner. At the end when we had finished our dinner, he lied to us saying that our bus will leave and we should go immediately before 40 minutes of the scheduled time. I do not understand what problem he had with us. Hotel management should look into this.
Worst service fake promise and advance payment by mr kaka
on Mar 8, 2018
Don't even think of staying there, it's worst in service they ll make you wait for a long and after room allotment the service is worst. Beware if person named kaka he ll make fake promise to sell you package and take advance part payment and will not receive even phone once payment is taken. Don't even think for victory or paradise group hotels.
Awefull stay in this hotel
on Dec 21, 2017
This hotel is not only overpriced but also at the same time lack amenities expected at such high rate. You make people wait outside and dont even let people enter the hotel if they by chance reach before checkin time. May I ask you one thing being in a hotel industry you must be aware of an early checkin rule right which can be availed by paying up some extra amount. Even if i consider that you dont had adequate rooms you dont have the necessary courtesy to ask people to wait inside. What else to say not only were your rooms small but filled with spider webs and feels like coming to a dahramshala not a hotel .
Guys don't stay in this hotel. This hotel staff made my shimla trip worst
Very nice hotel
on Sep 5, 2017
It is a very nice hotel in Shimla.It is nearby the main shopping market for the tourist,The mall road.rooms r very spacious.There r family rooms also available with double bed and 2 kids bed.Rooms r wooden flooring which is great for too much cold.Rooms r neat and clean.Overall a nice and budget hotel.
Unprofessional Management and Staff
on Jul 21, 2017
1) Hotel has short way to reach Mall road but this way to Mall road is too steep that it becomes extremely difficult to reach Mall road and almost impossible for old aged and children to walk through this road and hotel is far from lift service area,
2) Hotel Management who is doing the booking are over smart and thinks customer to be fool once they receive payment they do not pay attention to customers complaints and do not keep their wordings. They are totally unprofessional having so attitude. Earlier my plan was two stay for 2 days but when I discussed with them after 2 days to extend my booking for 3rd day they deal in very unprofessional way as this was the peak season time of June and even told me to leave the room at once. They need to be professional and focus on their way of speaking.
3) Rooms are not spacious and small in size and also hotel tariff is high as per the facilities provided.