OYO 250 A N B COMPLEX TAGUIG CITY
on Jan 9, 2020
Please don't go to this hotel. The following happened here.
There was a sink bowl in the bathroom that had a sign above it " Please DO NOT lean on the sink"
My nephew who is 6 years old went to wash his hands and the sink fell on him. Why not just fix the sink instead of writing a sign not to lean on the sink. I will definitely be following up with the relevant government authority with photos.
Secondly, my wife has cancer and requires adult diapers. The management refused to give back our incidental deposit of 1000 pesos because of the urine stains on the bed sheets. This is their policy according to manager so make sure you ask about their policies. So I would recommend anyone who has a illness or can't walk to find another hotel as you won't get your deposit back. Also makes me think do they change the sheets if it still looks clean? The air-conditioning don't work properly as you have to reset it every 10 minutes.
Major problems with the wifi as you need stand outside to use it properly.
In all very disappointing.
very poor servises`
on Nov 13, 2019
This was the worst experience that happed to me. First oyo spoiled my booking with oyo 35770 Yavehi hotel. Then they have shifted me in O-collection 39612 veronica hotel where only 2 staff member was there. room was very unhygienic. they gave me a water bottle which was dirty and has no cap on it.
I have checked in at around 1;30 because of the oyo spoiled and I already confirmed with the person who transferred me to O-collection that please make sure my check-out time will be 1 as I am checking right now and also make sure about breakfast he said that okay we will do.
but after checking no one was giving me proper answers everyone was just showing me the company policy. I agree if it happened because of me but the mistake was from your side then how can you give such answers. I checked in around 1:30 because of oyo issues with that hotel but the next day at 11:10 the receptionist called me and said mam this is your check-out time.
main this I booked one room for 3 guests in the hotel room there was only one king-size bed and when I asked for the third bed they have given me a mattress to sleep. seriously this is the way to treat your clients. it was a family trip and oyo spoiled my trip.
And also they declined for the refund
#oyoreview #oyoreviews #oyoservices #oyocustomercare
#poorservices #lackofcommunication #lackofawareness #badservises #oyounhygenic
Very poor. Not customer friendly. Don't book one of these places!!
on Oct 9, 2019
This chain is not customer friendly, has no desire to serve or assist customers, more interested in just taking your money. Tried to change a booking. I was told I would get a refund by one receptionist (PRAVALINKA) then told I wouldn't by another. Lost alot of money.
Do yourself a favour, go somewhere else!
OYO Osterley Park Hotel London ....AVOID LIKE THE PLAGUE
on Aug 20, 2019
We arrived at the “Osterley Park Hotel on the 10/08/2019 at approx 11pm and paid £161 for 2 nights.
The receptionist handed us 2 swipe cards for the doors, which did not work. We returned to the reception 3 times to complain to the receptionist that we cannot access the room with the cards, so was handed a “master lock” card that overrides and opens all other doors.
We were quite surprised to be given access to other guests rooms and felt confused and unsure if other guests having similar problems were also handed a master lock card that opens all doors. (Please see pics of master lock in description)
We decided to watch tv but the signal was extremely poor.... (please see tv pics attached)
We tried to use the internet but the wi-fi did not work.
We use the toilet and flushed but the water came all the way to the top and nearly overflowed. We could not use the toilet at all and waited till morning to contact the hotel. (Pls see pictures as attached)
The shower doors was off it’s hinges and not shutting.
Around 9am.... the cleaner opened the door of our room with her own master lock without even knocking the door, she did not know there the room was occupied, apologised and left but an hour later she came into the room again whilst we were getting ready.
This has been a terrible experience after just 1 night of stay and we do not intend to spend a second night here and demand a refund...... The hotel management began to avoid our phone calls, hence they did not even refund the second night we did not stay. My biggest mistske!
hope there will be improvements
on Aug 12, 2019
Please tell me you have bought hotels in the UK to completely refurbish?
It was like staying in the 1970's ripped seating , carpets with holes in .
Budget holiday or not basic repairs not been done for years