• Home
  • India
  • himachal pradesh
  • Shimla
  • Circular Road
  • OYO Rooms Kapital Hotel Shimla

OYO Rooms Kapital Hotel Shimla

1 room, 2 adults
Fair
2/5

OYO 250 A N B COMPLEX TAGUIG CITYon Jan 9, 2020

Please don't go to this hotel. The following happened here. There was a sink bowl in the bathroom...Read All

Circular Road Near Victory Tunnel , Shimla
Amenities:
  • Internet
  • Complimentary Wi-Fi access
  • Parking
  • Restaurant
  • Doorman
+ More

Rooms

N/A
Hotel Room
Amenities
  • Television
  • Hair Dryer
  • Newspaper
  • Refrigerator
  •  + More

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    OYO 250 A N B COMPLEX TAGUIG CITY
    on Jan 9, 2020
    Please don't go to this hotel. The following happened here. There was a sink bowl in the bathroom that had a sign above it " Please DO NOT lean on the sink" My nephew who is 6 years old went to wash his hands and the sink fell on him. Why not just fix the sink instead of writing a sign not to lean on the sink. I will definitely be following up with the relevant government authority with photos. Secondly, my wife has cancer and requires adult diapers. The management refused to give back our incidental deposit of 1000 pesos because of the urine stains on the bed sheets. This is their policy according to manager so make sure you ask about their policies. So I would recommend anyone who has a illness or can't walk to find another hotel as you won't get your deposit back. Also makes me think do they change the sheets if it still looks clean? The air-conditioning don't work properly as you have to reset it every 10 minutes. Major problems with the wifi as you need stand outside to use it properly. In all very disappointing.... More
  • hotel_trip
    very poor servises`
    on Nov 13, 2019
    This was the worst experience that happed to me. First oyo spoiled my booking with oyo 35770 Yavehi hotel. Then they have shifted me in O-collection 39612 veronica hotel where only 2 staff member was there. room was very unhygienic. they gave me a water bottle which was dirty and has no cap on it. I have checked in at around 1;30 because of the oyo spoiled and I already confirmed with the person who transferred me to O-collection that please make sure my check-out time will be 1 as I am checking right now and also make sure about breakfast he said that okay we will do. but after checking no one was giving me proper answers everyone was just showing me the company policy. I agree if it happened because of me but the mistake was from your side then how can you give such answers. I checked in around 1:30 because of oyo issues with that hotel but the next day at 11:10 the receptionist called me and said mam this is your check-out time. main this I booked one room for 3 guests in the hotel room there was only one king-size bed and when I asked for the third bed they have given me a mattress to sleep. seriously this is the way to treat your clients. it was a family trip and oyo spoiled my trip. And also they declined for the refund #oyoreview #oyoreviews #oyoservices #oyocustomercare #poorservices #lackofcommunication #lackofawareness #badservises #oyounhygenic... More
  • hotel_trip
    Very poor. Not customer friendly. Don't book one of these places!!
    on Oct 9, 2019
    This chain is not customer friendly, has no desire to serve or assist customers, more interested in just taking your money. Tried to change a booking. I was told I would get a refund by one receptionist (PRAVALINKA) then told I wouldn't by another. Lost alot of money. Do yourself a favour, go somewhere else!... More
  • hotel_trip
    OYO Osterley Park Hotel London ....AVOID LIKE THE PLAGUE
    on Aug 20, 2019
    We arrived at the “Osterley Park Hotel on the 10/08/2019 at approx 11pm and paid £161 for 2 nights. The receptionist handed us 2 swipe cards for the doors, which did not work. We returned to the reception 3 times to complain to the receptionist that we cannot access the room with the cards, so was handed a “master lock” card that overrides and opens all other doors. We were quite surprised to be given access to other guests rooms and felt confused and unsure if other guests having similar problems were also handed a master lock card that opens all doors. (Please see pics of master lock in description) We decided to watch tv but the signal was extremely poor.... (please see tv pics attached) We tried to use the internet but the wi-fi did not work. We use the toilet and flushed but the water came all the way to the top and nearly overflowed. We could not use the toilet at all and waited till morning to contact the hotel. (Pls see pictures as attached) The shower doors was off it’s hinges and not shutting. Around 9am.... the cleaner opened the door of our room with her own master lock without even knocking the door, she did not know there the room was occupied, apologised and left but an hour later she came into the room again whilst we were getting ready. This has been a terrible experience after just 1 night of stay and we do not intend to spend a second night here and demand a refund...... The hotel management began to avoid our phone calls, hence they did not even refund the second night we did not stay. My biggest mistske!... More
  • hotel_trip
    hope there will be improvements
    on Aug 12, 2019
    Please tell me you have bought hotels in the UK to completely refurbish? It was like staying in the 1970's ripped seating , carpets with holes in . Budget holiday or not basic repairs not been done for years... More
  • Excellent
    3
  • Very Good
    1
  • Good
    5
  • Fair
    8
  • Poor
    24

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 11 AM.

Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 11 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.