Good hotel with nice location
on Oct 18, 2019
The staff personnel were all delightful. They went over and above in friendliness, efficiency, professionalism, and all with marvelous good humor. The location is great-easy walk to lots of sights, good restaurants and super walking area.
Nice hotel location with poor management
on Aug 5, 2018
Hotel location is excellent, 500 MTR distance from baga beach. We have booked 3 nos. hotel room online, bad experience with room amenities, cleanliness and room service. They do not have sufficient staff in kitchen to provide room service. Morning breakfast is also not as per the expectations. Only poarotha, omlet and bread butter as breakfasts.
Overall service and facilities are poor. Moreover hotel renovation was going on. Reception personnel were also not co operative.
Great effort at a good hotel let down by staff.
on Mar 26, 2018
It's plain to see that the owner has poured his heart and soul into this hotel. The decor and extras (WIFI, TV etc) are quite top class for a 2star hotel. It is however let down due to uncaring staff. We walked in asking for a room, price changed 3 times and over a matter of days we were given no less than 6 different prices by various staff members. First room.. broken toilet (cistern didn't work, water wouldn't shut off, sounded like a waterfall all night). WIFI signal lasted 15mins, no more WIFI for rest of stay. TV 'no signal', promised for 2 days it would be working soon. Result was broken TV. 2 bath towels provided, no hand towels. Lovely large modern wardrobe but no bar fitted to hang anything. One bottle of water between 2 people. Eventually moved into another room. Rather than a reduction in price due to problems we were surprised that the price increased... then dropped again. We paid bill before it changed again. 2 towels again, no water, no WIFI, no bar in wardrobe again to hang clothes. Its such a shame, lovely room, comfy bed, good location. Lots of mirrors and cream walls spoiled by lack of cleaning. Owner needs a decent manager who will keep the staff enthusiastic. Security guard is attentive and polite. To finish our stay we asked to keep the room for extra time as we were leaving for the airport that night. We were first asked for 3000rps! It would be cheaper to book through the internet and have a fixed price rather than walk in and ask at reception.
Hotel isn't complete yet but if kept polished and clean with problems solved quickly and a more professional approach from staff then this place could rate 3 star plus.
3Stars for prime location. 1 star for hotel condition and services
on Jan 29, 2018
Except the prime location of the hotel nothing was good for us. There was no parking space. No hot water, no bathroom doors, the bathroom showers were damaged. No wifi, no tv channels, no way of calling room services, u literally have to go downstrairs. Hotel menu card is high. Spent around 1500 for just water and coffee in two days. No room lightings
Best experience ever
on Jan 29, 2018
The most comfortable and memorable stay I ever experienced. The staff we very polite and helpful. Amazing location with an amazing ambience. I would love to visit this hotel again an again, seriously had an amazing time.