Great Stay courteous staff
on Dec 23, 2017
The hotel was a good experience. Nice rooms - intelligent lightings I must say. Social Kitchen serves great food. Overall ambience is also good. Urban Bar and disc is upcoming and Runway roof top bar should be a well added atraction. Only a slight glitch is in transport vendor services which can be improved. Overall good hotel with superb location. Airplanes landing and taking off above your head is a good sight.
on Dec 23, 2017
Extremely courteous staff specially the Dining staff. Very well lead by Mr Manoj who always has a wide smile and positive attitude when you meet him. The buffet menu is usually sufficient but needs to have more varieties for Veg.
Can't believe this is really Holiday Inn
on Dec 23, 2017
Booked with high expectations as like some other IHG stays around the world, but drained fast enough with a room that has no sound proofing at all. It's like living with the neighbors in the same room after hectic business meetings all day. You can hear literally everything from the side rooms, even snoring. And you don't have to turn on the music, you can hear mix albums all night without putting your hand on the remote; so just enjoy your stay while your neighbors are doing everything to make your stay memorable! When you are trying to sleep ignoring the music ... here comes mid night cutlery metal concept. Well, it's not over yet and you already passed mid-night. The sweet part of the night yet to come; they keep you awake to hear 'adult' on-bed noises and then after cross-border 'snoring' ... these are not their fault and nothing wrong with their activities ... i feel good to see (read 'hear') people enjoying life.
A night full of suspense, let alone brushing air crafts in their landing gears every 10-15 minutes trying to recap 'hotel is located very close to airport'. One can enjoy this low fly past from the roof top pool side; though the pool has no heating system, seriously?, all four winter months wasted watching overhead air traffic only?
But the room is good except the airing neighborhood noise; clean and cozy. TV is missing HD channels; subscriptions expired. Didn't find tooth brush, paste in bathroom. Few towels missing on the second day. The shower area has no holders to place toiletries; furthermore, water get clogged in a minute and overflows/leaks to fresh-room.
Leaving all these (un)forgettable memories behind, while we have informed the reception that we will leave now, no one showed up to take our luggage, no response at all. We pulled them by ourselves and seen the service have been executed to 'priorities'; even our check-out process delayed honoring them first. And we need to request several times to take a print out of our web check-in air tickets; though i sent email an hour ago of our check-out time and requested over intercom. Moreover, they didn't offer a takeaway, as I was catching a very early morning flight. These are very basic courtesies but missing at a whole. The frontdesk people looks like govt employees; they don't like to smile or welcome ... rather robots.
But the restaurant 'Social Kitchen', which is serving only Indian Cuisine is good along with it's service people; though the place is oddly clubbed with the reception lobby at the entrance; never seen such a setup anywhere in the world.
The location of the hotel seems to be the best thing; 15 mins to/from airport. Spencer's hypermart and Brand Factory is located each side and City Center 2 is only 10 min walkaway. Big Bazar superstore will be open soon besides the entrance.
Also many restaurants nearby, mainly Indian foods, Kebab, Biryani etc. KFC & McDonalds are in City Center 2 along with INOX Movie Theatre. Eco Park is only 4km/10 min by car.
on Dec 21, 2017
I come to this place often and always found it a great property to stay in..right from variety of food, rooms and the staff everything is well managed..special mention miss priyanka, shagufta and yabom, always greets u with a smile..keep up the good work..cheers..👍
on Dec 20, 2017
It's a good experience of staying here . The location of the hotel is very close to Kolkata Airport . The stuffs are also very nice . I will be happy to come here again . Overall feedback is excellent .