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Obetel Grande Resort

1 room, 2 adults
Good
3.5/5

Worst hotel I have been toon Nov 4, 2018

This is the worst hotel I have ever visited. The images on internet are misleading. They are shot...Read All

3/53 New Tungarli Dam, Tungarli, LONAVALA, MAHARASHTRA, India, Pin-410403 , Lonavala
Amenities:
  • Parking
  • Restaurant
  • Swimming pool
  • Airport transportation
  • Doctor on Call
+ More

Rooms

Deluxe Room
Hotel Room
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Suite Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Worst hotel I have been to
    on Nov 4, 2018
    This is the worst hotel I have ever visited. The images on internet are misleading. They are shot in such a way that the hotel looks grand, but it is not. If u r used to staying in a posh or a decent hotel then avoid it. If u are used to staying in a lodge type of a setup, then it should not be a problem as it is extremely cheap/low/competitively priced. The rooms are constructed with such low quality material that the noise in the adjacent rooms will easily reach u. It's overall a disaster for people who like decent stays. It is good for people, who only come to hotel at night to sleep, and stay outside the entire day.... More
  • hotel_trip
    A Strict No
    on Jul 28, 2018
    I generally don't review hotels on tripadvisor but the experience I had at Obetel has encouraged me to share my experience with the traveller community so that they are saved from going through an ordeal called "Obetel Grande resort". We went there on 28th July 2018 and booked a suite. They claim to be a 4 star property. This is the experience which we got: 1. Parking - only limited parking available. Even if you have booked a stay here, u may end up parking ur car outside the hotel building on public road. So, no parking and parking assistance. 2. Room cleanliness - when we checked in to the rooms, we were shocked to see the room condition... The floor is dirty, wall plasters coming off, water dripping in the room from AC unit, stains on the wall, dirty toilets ( with hair everywhere and yellow stains on the toilet seat), bed sheets and pillow covers not fresh and hair lying on the bed, damp room. Layers of fungus growth on the bathroom walls 3. hotel staff: very inexperienced, untrained and casual hotel staff. it clearly showed from the way things were managed. 4. Service levels: When we raised concerns on these issues, we were told this is the only room available and they can't change our room. Then when we asked them to cancel the booking and refund our money, they refused to do so. Left with no other option, we checked out of hotel in less than an hour after checking in without getting any refund. They seem to enjoy easy money. Please save your money, time and efforts by not considering this hotel as a stay option at Lonavla. You really wouldn't like to see ur hard earned money go in drain. And pls be rest assured, this property is definitely not a "4 star" property...... More
  • hotel_trip
    Unhygenic filthy suite
    on Jul 28, 2018
    We had booked a suite in this hotel. Everything from linen to washroom to room floor....all was dirty. Booked a suite via HDFC diners club conceirge during emergency . Pathetic room. Very dirty and unhygenic. Just trying to cancel it and try some other place. Not worth the money and this hotel calls itself 4star. The hotel is not beyond 1 star. Water was leaking, paint was coming out.toilet was filthy, shower was broken. When I ask for room change I am told it's the last room, but they charge me the full price.... More
  • hotel_trip
    AVOID!
    on Jun 17, 2018
    I usually don't get into reviewing hotel stays but staying in this one has compelled me to do so. Having seen some positive reviews of this hotel I booked this one for our weekend travel plan to lonavla. I feel that whoever has given positive reviews are either bluffing or have been very lucky to get good service. first of all, be advised that this is not a resort by any stretch of imagination; but they claim so. It appears that the property is run by amateurs with no formal training in hospitality management. people at the reception have flat faces all the time- cannot converse in English. room- the room was small and cannot be worth Rs 5700 per night by any standards. Bathroom was tiny. Room had no balcony either. not sure if wifi was available because noone informed us about it. No fridge in the room too. The air conditioner unit started leaking water which was fixed once complained. The TV did not work- no one came even after complaining. Food is extremely expensive- quality is questionable compared to the price. A bottle of sprite was charged Rs 80; the rest you may imagine yourself. Complimentary breakfast- This was only decent. had many options available. The hotel was reserved by some company for their training event however the hotel management completely failed to keep this event from not disturbing other guests. There was loud noise till 10pm coming from the conference hall. Room service was pathetic. they sent us food which we never ordered; and what we ordered they sent to other room. Overall,not at all a good place to visit with family in particular. and otherwise too- its too costly and you'll only get scenic view of the hill if you are lucky enough to get the right room. Pls avoid this hotel.... More
  • hotel_trip
    Pleasant Hotel. Good for business meetings
    on May 28, 2018
    Hotel is quite pleasant and cosy. Breakfast was really good. Pool was clean. Overall the experience was much better. People looking for business meeting is one is a good to be tried. City centre is just 15 mins drive for shopping or moving around.... More
  • Excellent
    22
  • Very Good
    21
  • Good
    15
  • Fair
    5
  • Poor
    8

Overview

Obetel Grande Resort is located at a distance of 3 km from Tungarli Dam and Siddharth Nagar Railway Station Stand. This resort in Lonavala offers free internet access to its guests. ? It accommodates 41 spacious rooms spread across 4 floors. Rooms are well-equipped with modern amenities like tea/coffee maker, wardrobe, LCD television, telephone, desk, makeup mirror and reading lamp. It has separate sitting area and an attached bathroom equipped with toiletries?

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.