Staffs are courteous. One of the remarkable efforts done by a staff named Deepak who unfortunately cannot speak was the biggest challenge in his life still he opted to work in the hotel and make us feel comfortable. ... More
“Great place to stay”
on Dec 16, 2019
Good ambiance and service. Great food and service at square restaurant. Food option and spread was good. Thanks gowtham choudary for keeping room hygiene.
have a kids playing area and swimming pool to have a fun time.... More
Great place to stay
on Dec 16, 2019
Spend another week in this hotel, I keep coming back so that should say enough.
Good location, close to the airport and shopping mall. Comfortable large rooms. Fast internet. Excellent breakfast. If you have a chance book a room with lounge access. Having a drink and snacks at top floor overlooking the traffic below is a great way to start your evening. Thanks Punisha and Marisha my stay was home away from home again. ... More
on Dec 14, 2019
Great food and service at square restaurant. Good ambiance and service. Food was good and police staff. Food option and spread was good. No place to complain.
Would recommend tor all. Worth a visit.
Thanks Shubham.... More
Probably the worst Novotel in the world
on Dec 12, 2019
1. Arrival experience wasn't that great...staff are not aware of the features of various Accor service offerings e.g. Platinum etc. ...
2. Guest preferences not looked into until repeatedly requested and even delivered partly.
3. Had someone from room service press the bell in my room at 12:30am at night saying I had ordered grapes! ( I had not, and it took me quite a bit of time to get back to sleep).
4. Laundry doesn't get delivered until midnight after taking clothes more than 24 hours earlier and they need to be reminded.
5. Concierge desk is extremely rude.Definitely unlike the Novotel standards one would expect
6. Staff are not even aware of/unable to provide Accor plus services e.g. welcome gift, suite upgrade etc. Dunno why Accor would advertise them in the first place!
7. Their GM was on a holiday and thus unable to speak to someone in senior mgmt from the property.
For their price, one can get hotels with far superior service! ... More
Novotel is located in close proximity to Ramwadi in Pune. This beautiful hotel offers well-organized accommodation for the guests to have a luxurious respite. This budget property has well-trained staff and admirable accommodation for the guests. This hotel is well-equipped with: coffee shop, internet access, room service, free parking for vehicles, conference facilities, laundry services and front desk to assist any of the guests enquires.
Check in Check out
Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.
Guest must be over 18 years of age to check-in to this hotel.
As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
The primary guest must be at least 18 years old to be able to check into this hotel.
The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
Child policy apply which may vary from hotel to hotel.
Failure to check into the hotel, will attract no show charges as per Hotel policies.
The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
Note PAN Cards will not be accepted as a valid ID card.
All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.