Christmas week @ Novotel
on Dec 25, 2017
Visited the property with family and friends. And 4th time this time. Had always thought that 1 night was not sufficient for this property as there is so many things and activities to do in this property. So stayed for two nights this time and was a very good decision.
Full hotel was decorated in Christmas decor and was looking so nice and had festive spirit.
The staff at the reception and the The Square are so warm and welcoming.
Chef made our son's birthday more special by making him a yummy cake.
Special thanks to Namit Shetty Manager and Trupti who have always been a good and welcoming host.
Kudos to the staff at The Square and Special thanks to Deepak who took care of our all meals and took special care in serving my mom who is on wheelchair.
Will return to the property next year soon.
HAPPY NEW YEAR 2018 TO EVERYONE @ NOVOTEL IMAGICA.
GREAT HOSPITALITY,GREAT FOOD AND A LIFETIME EXPERIENCE
on Dec 25, 2017
as members of Accor we took our free night stay and it was a truly memorable experience in regards to food,stay and hospitality.kids had a great time too as they were engaged in many games and activities offered at NOVOTEL.Staff named Kajol gave personal attention to our needs and made our stay as per our comfort.
Tooo gud hotel...
on Dec 23, 2017
1. Food served by Pankej Chef and it's team were outstanding. One of the best food in my life..Special thanks to Pankej chef.
2.Room. Good Amenities n gud space..Al basic requirements were covered....
3.Staff: staff members were too cordinative n helpful...
I world defenetly like to visit again very soon...
Once again special thanks to PANKAJ chef for beautiful dishes....👍👌
on Dec 21, 2017
We are visiting Imagica and decided to stay at Novotel overnight and thoroughly disappointed with so many things.
When you pay 15k a night, you expect a certain standard of room finish and service attitudes but this place is a monopolistic regime run to fleece people and provide sub-par experience because if one wants to stay overnight at Imagica, where can one go?
The rooms are absolutely terrible to begin with. The 6th floor was smelling of dampness and there were workmen / labourers who were carrying out work without any visible permits unattended and strolling in the lobby.
We were on the 6th floor then and a sub-par singer was practicing for Christmas in the lobby in the ground floor and even after closing the room door, you could hear his really loud voice clearly in your room.
They had a few games in the lobby but one had to pay money to play them.. like really??? Shouldn't it be complimentary?
There was a drop van to take you to Imagica but there was no way to get picked up.. so we walked back on our own with two kids after a tiring day at the park.
And when I had booked, no one told us to get an extra bed - though I was very clear at the time of booking that it's for a couple and two kids and when we asked for an extra bed - the duty manager asked for rs 2000 which he brought down to rs 1500 - and I told him that we will sleep in the same bed with a promise that I will promptly write this review.
The duty manager argued with me on almost all the points - that the music practise was not in the night and I am guessing, it's fair to not let your guests choose if they want to sleep or relax in peace because the acoustics of this place suck! And yes, those random labourers without any official badge or access card moving around in the balcony are fine and hence, once the duty manager who hasn't even done a 101 in managing customer service intended for a 4 star hotel argues defiantly- all I can tell him is that it's his hotel eventually and he makes all the rules. It's my obligation to let the world know that as soon as someone comes and opens a decent hotel with just the basic 5 star customer service, this place will be outclassed and out of business in no time! I hope the big guys at Novotel will do some surprise checks here
on Dec 17, 2017
My dad was entering his 50th so we decided to getaway for the weekend and we had spoken to the chef for a chocolate cake so Chef Nikhil the head chef at Novotel, freshly baked us a cake and it was sinful💖