on Dec 26, 2017
It was our honeymoon booked it almost a month and half ago and my husband mentioned all the priorities but the policy they have to pay in advance for extras as security before u check in was very disappointing. Though we paid everything for room tariff well in advanced.
Happy with the food. Happy with housekeeper kalita she made the room beautiful
No views from room. Hotel stinks in the morning like hell. Rooms were clean n ok in terms of odour. Swimming pool is very big n good,well maintained but was very upset with the room we did mention to the hotel staff about the they said they will get back to us Bt it never happened in our 5 days stay. At the time of check out front office Manager did come to us n apologised but for us it was something couldn’t satisfied us.
on Dec 25, 2017
A lovely place with excellent service and staffs.. Felt like home away from home... Will definitely visit again .. The checkin was quick and the room was very clean and cozy.. Was taken specially care of every need
on Dec 25, 2017
Just back from a wonderful 2 weeks at this hotel. The rooms are quite spacious and cleaned every day. The room boy made us towel sculptures nearly every day. The pool and garden area is well maintained and there are plenty of sun beds. We were breakfast only and it was amazing. Everything you could imagine was available. The head waiters name was Bheem and he came to speak to us every morning. the hotel is well situated for the candolim and 10 minutes walk from the beach. Over all a very enjoyable stay
on Dec 24, 2017
Being an ACCOR PLUS member, meant nothing to this Novotel Property!
Check-in: We had completed the online checkin with all details including the credit card info, a day before the arrival I was called and requested for a credit card details and advised that the info was not available on the site.....I had a screen shot to prove it and our guest relationship host confirmed that I dont give it on the phone , I would be denied accommodation! I gave him a card number!
Reached hotel on 2 Dec at 12:10 AM, and the GRH to my astonishment read the card details that I uploaded into the site while I did my online checkin. We spent 20 mins , for checkin even while I had performed the online piece. Most of the times , its well under 10 mins inclidung the wait time if any to get my card keys to the room , while online checkin! ACCOR PLUS member <face palm><face palm>
Room- No upgrade , since its fully booked, but given a room were fresh paint smell, made your eyes irritated....the glass partition on the bath room wall , was replaced by card board and had just being painted, no go to change the room, since I was told even before occupancy -THAT THEY ARE FULLY BOOKED! ACCOR PLUS member <face palm><face palm>
Mini bar- Nothing in there, had to call and request it being refilled, house keeping had forgotten it ...ACCOR PLUS member <face palm><face palm>
Mosquitoes in the room and they had also forgotten to keep a repelant, had to remind them.
Restaurant - Breakfast was a night mare, when you know this is a peak season- why not have your staffing done appropriately, either you were under staffed or not utilizing the staff appropriately, it was like entering a 1 star -highway side restaurant.
Where was the guest relationship host? When you enter a busy place like this, you are welcomed and assured by a GRH to wait while they get you a table, me and my wife went in circles for 17.4 mins, (Yes I timed it) , to find a place for ourselves....asked for the table to be cleaned, asked for napkins-cutlery - water- thrased the food that we had with us while we were hunting for a place to eat!!!! ACCOR PLUS member <face palm><face palm>
Food - Enjoyed the Israeli poaches eggs..Super tasty! We spent almost a day lounging at the pool side gazebo, the only saving grace of our stay...the folks at the pool side counter were awesome! Awesome fish steaks!
on Dec 24, 2017
We spent here 5 days.....really an excellent place for holidays. Everyone was very helpful, special thanks to Mohit Kumar who treated us in a very well in restaurant everytime. Food was excellent and each staff member was really helpful...Thank u 😊