Poor customer service
on Jun 4, 2019
I called the front desk to report the air conditioning not working, I called several times, and they kept telling me, someone was on the way to fix the damn ac, but no one show up, next morning I when to the front and complaint about air conditioning not working and they finally switched us to another room, but it took them 2 days to finally get to us, they really dont care for their customers, I will defenely NOT come back to the hotel
Average Mexican experience
on May 2, 2019
We had not so big expectation from this hotel. It was my birthday and we choose it because it had a window (a lot of colonial building are not having a proper window) and because it seems to be modern enough. It was like we expected to be, ever worst because: at the reception they were not speaking English, we spoke some Englispanish to them; the junior suite room was not projected to be comfortable, a lot of doors, a ventilator for wc that continued to work all night long, no ventilation for the shower (they have separate rooms for wc and shower); the cleaning in the room was so well made and at 9 in the morning they stress us with making the room -limpieza, but they provide water and toiletries every day ; the breakfast was rich but not so well organised: a queue for entering, a queue for having an omlette, and eventually a queue for taking the food. I suppose you need to go early for having space and eat relaxed the breakfast. After all our experience was average and maybe they did their best (they were nice to let a slice of a cake for my birthday).
on Mar 13, 2019
I stayed for 7 days in this hotel. Room is acceptable for space but there is no wall between room and toilet/bathroom. They have very bad internet connection which is lost the connection at least 2 times per night. Also employees doesnt care about your comments. I told them twice i dont want anyone in my room but they still get inside in my room when I'm outside. Even when i use the label that typing "do not disturb" they took it on my door.
Short stay with several glitches
on Dec 29, 2018
Check in took 25min. Price from Booking.com was not granted at first.
Rooms very small, hygiene medium at best. Lamp on night stand gets piping hot - beware.
Breakfast typical low standard Mexican.
Nice room, good location
on Oct 30, 2018
The room for the price is a great option. Although not in the heart of the historic district you are across from the city park and a 10 minute walk to the main sites.
One concern I would raise is the walls are pretty thin. There were a group of traveling students on my floor who kept going late into the night. The front desk tried to deal with them but their voices carried through the halls.
Assuming that's an exception, and you'd be unlucky to have a similar group on your floor, I'm not sure it would be a train not to stay here.