3 weeks stay
on Nov 14, 2019
I stayed there for 3 weeks and it was a good experience. They clean the room everyday and attend to my needs asap.Breakfast is also good.I would like to commend their bellboy Mintu Saha for doing a good job and making me feel welcome in India.Overall, It was a wonderful stay.
Rude and unprofessional reservation staff
on Nov 12, 2019
If their reservations is any indication of how this hotel is run - DO NOT STAY HERE. A friend of mind tried to call on my behalf to book and he was promptly told to "book online" before the phone call was abruptly disconnected. He persisted with an email and received a response advising that rooms were available.
He forwarded the information to me and after 1.5 hours I emailed asking to complete the reservation. I received no response until the next day when I was deceptively informed that I could book only one of the two nights required.
I asked for clarification via email and person I was corresponding with responded by simply saying "High End Dates.... Availability changes in seconds."
Nothing more was communicated, no apology, no regret, no regard.
We run a business with offices situated nearby to the hotel and we regularly have staff flying in and out of Kolkata. If my staff treated our customers with such rudeness and contempt, the staff member would be dismissed.
This experience will ensure that we will never have our staff staying at that 'hotel', my recommendation is DO NOT STAY at this 'hotel'.
A TRYST WITH MONOTEL
on Nov 6, 2019
Par excellence experience. Felt at home right from the moment of my first contact on the phone. A vibrant, positive ambience of the lobby which really impressed me on my arrival. The reception staff made my check in & later check out in the most courteous & seamless manner.The room was perfect,cosy & very comfortable.The breakfast buffet spread was lavish & tasteful - you must not miss it. I thank the entire Monotel Team for their spirit & positive attitude. it's worth staying again & again.
Very good experience and helpful front desk
on Nov 4, 2019
Me and my wife stayed in monotel and hotel is very good ambience is very nice.
But most good thing is staff behaviour especially Assistant duty manager Mr saikat banerjee.he is very nice helpful.My experience is become best seeing his behaviour and sincerity about guest help.Mr saikat Banerjee is very helpful and make our stay nice and memorable.
Will visit next time surely.
on Oct 25, 2019
Good stay and enjoyed a lot. Nice and helpful staff including deskmanager smriti. good and clean rooms. nice food to enjoy and staff is serving properly on time. quality and range of breakfast in the morning makes day cool.