A British experience in India!!!
on Dec 28, 2017
A lovely home, from the colonial period. Great food, superb service and an experience to remember. Lovely property and just what one needs to unwind with nature. Also a lot of fun for kids with the large lawn and games.
Definitely a must visit!
Lionel and his wife and the team are super.
Cold - beautiful stay
on Dec 21, 2017
1. Fire place
2. Service of Lionel and his wife
4. The garden
1. Too cold rooms. After paying such a high amount, i was not expecting a cold room . The heater provided in the room was not able to warm the room as the ceiling is very high.
2. The room rent was too high compared to the overall experience.
A little piece of heaven in the commercial Ooty
on Nov 21, 2017
Milton Abbott was exactly how we had imagined. Beautiful with a classic old world charm and huge. There was a big clean lawn with different colored flowers laid out on every side. Mr. Lionel and his wife Rosanna are the caretakers of Milton Abbott estate and they have been for over 15 years! They are originally from Sri Lanka, settled in Madurai, Tamil Nadu. They made sure our staycation was perfect.
What we loved
The Food: Mrs. Rosanna had made a great south Indian meal for us when we just arrived. Sambar, rasam, veggies, papad, curd and white rice. Such an unforgettable meal as we had undereaten our breakfast anticipating a bad time with the 36 hairpin bends. Every meal we had in Milton Abbott Estate was special. We woke up to a great Srilankan breakfast of string hoppers, stew and a coconut chutney powder with great Ooty tea. We had our lunch at the lawn. They went out of the way to arrange a little picnic basket of lemon rice, veggies and some munchies. It was the perfect weather for a picnic lunch! 🙂 Special mention for the hot herbal soup. Ask for it, if you visit this place. You can thank us later.
The Service: Mrs. Rosanna cooks and Mr. Lionel takes care of everything else; Right from serving our dinner to fixing the firewoods for the fireplace. They went out of the way to make things we like to eat and giving us the required space. They have 2 cats and 2 adorable dogs. He took us around and showed his herb garden from where the previous night’s soup’s ingredients came from. Soup-er no?
The Interiors: The charm of this 152-year-old home with a fireplace that actually works is unparalleled. Milton Abbott estate decorated beautifully with elegant drapes and cushions. It’s soothing and unique. Our room had a blue theme to it. Right from the carpets to the curtains to the bed runners, everything complied with the theme. Our very comfortable four post bed made so much of a difference to our little holiday!
We had such a beautiful time here and would recommend this to anybody who has plans to visit ooty!
Beautiful Bungalow... but needs lot of improvements
on Oct 21, 2017
We scout for exclusive & best in class stays across India & Europe; having heard of Saffronstays online, we decided to try out this property...
- Beautiful colonial Bungalow
- Very peaceful & green landscape
- Very warm & caring caretakers Lionel & his wife
- Nice, big & airy suite
Serious improvements required for charging 12,000/- per night:
- No knowledge or training about attention to basic needs; e.g. room not cleaned (if we were supposed to handover the key when stepping out, they should have told us); drinking water was never replenished throughout our two nights stay
- At least breakfast should be part of the room rate
- For the price, much better service expected
- SaffronStays’ staff sent us their Maharashtra property’s location map instead of this Ooty one; not at all expected
- Being an open to outside clients property, showing “factory like favouritism” for their MD/director is too primitive & shocking.
I would not recommend my clients, till the quality of service & experience improves significantly in the future. SaffronStays needs to personally set standards, quality policies & a training culture.
Terrible Service from Saffronstays- Holidays ruined in frustration and threat
on Oct 18, 2017
This was one of the worst and terrible holidays in my life. This property has nothing special nor Saffronstays provides any basic(that becomes luxury for Saffronstays) amenities so that they can charge such a astronomical prices. There are actually 3 suites and 1 room for probably butler or servant in english era. If anybody ever stays in an old bungalow built for British official then they do not feel amazed or overwhelmed by this property. And Saffornstays people(Archana, Tejas and Tejaswaini) thinks this servant room is also a suite. Anyhow I booked from their website which is full of totally vague info. I called this people and got confirmed a B suite. But upon reaching there I was given so-called suite D which is actually servant room with a queen size bed without any cupboard and without any carpet for a family of three. Saffronstays should refresh their knowledge of hotel business by checking what suite actually refers to.
Anyhow after calling Archana for 2 hours nothing happened and ultimately I had 2 options- either stay there with a bed in floor or checkout. In a bit of fury( after travelling for more than 8 hours from B'lore) I wanted to checkout. But later checking that no hotel was available I had to stay there. After paying 7000/- bucks I had to sleep on the floor because of this irresponsible behavior of saffronstays. My wife and my kid had to manage in this small dingy room where we can see only the drivers parking lot from the window! What a great view for 7k.
More ever with 7K breakfast generally is included everywhere. Here you have to pay for that. For staying in a dingy and small room with minimum facility can't be termed as luxury thing whether it is homestay or resort. Saffronstays people should stay some of the homestays in India to know what luxury resort means. From my experience I got all the stuffs along with many in many of the homestays in Coorg, Wayanad, Kumaon etc. with even a less cost.
More frustrating fact was that when I sent email to CEO Tejas for all these, instead of calling us and apologized for their irresponsibility she passed it to hot-headed Archana(who doesn't know what is customer service and only shows aggression) who threatened us to check out immediately. My fault was I asked some oil and comb. These were luxury items for these people; they tried to give a homely atmosphere(homestay) but charged in the range of luxury hotels like Taj. This is the degree of hypocrisy of this so called 'HomeStay' Aggregator. I got severe cold by sleeping in the floor in a wintry Ooty and did not enjoy this trip due to the mental torture created by this people. I was about to go to the Ooty police station to lodge an F.I.R. against Saffronstays but didn't do so because of innocent caretaker and his family who were the only good part of the trip.
Saffronstay tries to imitate the business model of Ola and Uber but unfortunately only takes the bad things from them.
More ever there is a lot of violation which they have mentioned in their website. In their website the max number of people can stay is 14; but there were 17 people when I stayed and I got it confirmed from the caretaker. And if some official from Ador comes he will get all the preference instead of whatever your booking is. So they knowingly let the overbooking happen in this peak season(29th Sep-2nd Oct). They mentioned in their website that limited liquor is permitted. But what I saw was from dining place to outside veranda every body drank bottles after bottles. My wife had a very difficult time to get any place to fed our kid. I felt I was staying in a roadside liquor shops.
These people don't have any experience of any homestay/hotel/resort business. The CEO was so self obsessed with the Utopian hyped brand "saffronstays" that she failed to pay attention to the minimum need of the guest; also she forgot that the golden rule of any service business is make a dissatisfied customer to a loyal one. Instead of doing this she took some extreme steps that terrorised the guest.
Anyhow I will not stay any of Saffronstays properties in future. Better stay in the place where people know and focus the core business rather than running after money for a hyped brand(made by overnight with a help of very few reviews) which they are blindly obsessed of.