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Metro Grand Hotel

1 room, 2 adults
Good
3.5/5

Worst hotel Ive ever stayed in!!on Feb 26, 2019

Hotel was absolutely awful and the whole experience was awful! From the moment we saw the hotel f...Read All

#540,Poonamalle High Road,Arumbakkam, Arumbakkam, CHENNAI, TAMIL NADU, India, Pin-600106 , Chennai
Amenities:
  • Parking
  • Valet Parking
  • Internet Access
  • WIFI
  • Restaurant
+ More

Rooms

Suite AC Room
Hotel Room
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Deluxe AC Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Worst hotel Ive ever stayed in!!
    on Feb 26, 2019
    Hotel was absolutely awful and the whole experience was awful! From the moment we saw the hotel from the outside, we could tell it wasn't nice, it is located in not a very nice area and it is very noisy on the road with so much passing traffic. It looks dark, dingy and depressing as soon as you enter the reception area. The staff are not good at all. When we called ahead to confirm our booking the guy who answered said that we have no booking!! Ridiculous! This was despite booking well in advance! When we got there they looked bemused and confused. They then took ages photocopying our passports and it was 1am and we were exhausted and just wanted to get to our rooms to sleep! When we did get to the rooms, they were awful. There was an awful smell coming from the bathroom, smells like sewers! The bathroom was very dirty and there was a dead fly squashed on the wall! Disgusting! The bedroom was horrible, very dirty on the floor and the bedsheets did not look clean at all. I couldn't sleep the whole night as I was getting bitten by bed bugs and I my arm was burning so much for the itching! I honestly have never seen such a bad hotel. The breakfast the next morning was pretty poor.The selection was very poor, with hardly any choice. I had toast in the end, I was scared to eat anything there as the cleanliness was so poor. I couldn't wait to get out of there. Grand Metro Central was the worst hotel experience we have ever had to endure. As soon as we could we had to transfer to another hotel, we couldn't stay there a minute longer! There was nothing Grand about this place. A lot of work to do in terms of staff behaviour, cleanliness, rooms, food, decor and the general look of the hotel.... More
  • hotel_trip
    Decent hotel
    on Oct 31, 2018
    Its a decent hotel, with good services. The room was neat and clean. The breakfast buffet was also good, although not extravagant. They serve eggs on order for breakfast. There is a bar attached to the hotel.... More
  • hotel_trip
    Extremely Hospitable
    on Oct 3, 2018
    I was here for three days and they provide you with excellent room service and food. The quality of food is good too. Well furnished, quality rooms, toiletries, cozy bed, centralised AC all add to the glamour of the hotel. Staff is very well behaved and have a smile, 24x7. Enjoyed my stay, would love to visit again!... More
  • hotel_trip
    Average Hotel
    on Apr 13, 2018
    I had a average stay at MG. Rooms were dirty, could see cockroaches, almirah was smelly. Overall not good impression. Staff not very responsive, you have to call 4-5 times before someone pick the phone. You guys need to do a lot improvement, you are listed as a 3 star hotel however you no where stand.... More
  • hotel_trip
    Need improvement in terms of cleanliness
    on Jan 2, 2018
    Morning breakfast is hopeless. Ambiance of dining hall is very poor. Close to Koyambedu.Very old property with out any charm.Very noisy as it located on prime road leading to Poonamalee to central. Not worth for the money paid . Good thing is that bathroom is very good... More
  • Excellent
    4
  • Very Good
    9
  • Good
    5
  • Fair
    2
  • Poor
    3

Overview

Metro Grand Hotel offers luxury accommodation in Chennai. It is accessible from the Central Railway Station (8 km). Guests can visit the Government Museum Chennai (7 km). The hotel provides free Wi-Fi internet connectivity and free breakfast. This centrally air-conditioned hotel has 27 rooms spread across 3 floors. Each room has a direct-dial telephone, a mini-bar, and an LED TV with cable connection. This hotel in Chennai has a multi-cuisine restaurant, rooftop restaurant, coffee shop, and conference hall. It offers 24-hour room, doctor-on-call, and laundry services. Metro Grand Hotel has a travel desk that looks into travel-related queries of guests. The tourist places around the hotel are the Vadapalani Murugan Temple (3 km), Arulmigu Parthasarathyswamy Temple (10 km), and Marina Beach (11 km). It is reachable from the Koyambedu Bus Stand (2 km) and the Chennai International Airport (14 km).

Policies

Check in Check out

Hotel Check-in Time is 24 hours, Check-out Time is 12 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 24 hours and the standard check-out time is 12 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.