Good Property, Good Food , Great Inconvenience due to Snow fall
on Jan 15, 2020
It's a lovely property with good courteous service by staff....we were a group of 10 people who had booked a Stay from the 8th to the 10th of Jan.
On 8th Jan it snowed very heavily since morning & the connecting roads from Shimla got blocked. In that scenario, our first group of 4 Pax had to return from Shimla at 12noon & kept trying different options as suggested by the Hotel Travel desk.
Our group of 4, cud finally reach the hotel on 9th evening at 5pm by hiring a Gypsy for 5K for a pickup from Totu(7 KMS from Shimla). A similar amount had to be paid by the earlier group of 6 Pax as well to travel a distance of 8 KMS on a different route the previous evening. Strongly felt, the Hotel Travel desk could have managed the case a lot better, at least we found them in equipped to managed the crisis that we were into. During return we had to organise a Tempo Traveller on our own for 6.5K to return to Chandigarh Airport.
Another incident happened on the day of return. Out of our Group of 8 people(2 returned the previous day), 4 people slipped on the slippery slope leading to the exit. 2 of them had heavy injuries. I saw other boarders fall while walking down this exit. There was a rear exit from the front of the Conference room, which should have been readily opened up for boarders to avoid the injuries. The same was dry & least risky & was being conveniently used by the Store staff to bring down our luggages to the main road.
Barring the above 2 observations, it was a good stay !!!
on Jan 4, 2020
This place has big spacious rooms, cleanliness and hygiene standards are very high. The staff are at your service and very responsive. The manager mr deepak is a great guy. The quality of food is also great. They have only one guy operating the spa so might not be ideal for large groups wishing to use spa
A nice property, services can do better
on Dec 29, 2019
Visited there this weekend. It's a nice property. We stayed at a cottage. There was central heating in our cottage. What is conspicuously lacking is lack of open spaces in the property. The rooms are OK but the sheer lack of any considerable open space is a killer. The staff overall are very service oriented, they were fully cooperative and restaurant service was good too. There is a debilitated activities room for children to speak of. There is nothing else except for one dining and banquet area. So the huge amount paid to them seemed somewhat unqualified.
Best stay in india till date
on Dec 28, 2019
Its a beautiful resort in a very beautiful location ...good for ppl who want to relax and want some time away from city life ...we loves the hospitality and services ....worth the money spent ....good customer service and very helpful management....we loved the stay here and strongly recommend....
Very nice place
on Dec 23, 2019
I had a visited this place on 21-12-2019.
The place is very nice ...I had stayed in duplex cottage with my family ...good place with very good and helping staff...the staff is always available for service...very polite.
I would like to thanks Mr. Naveen Sharma who is working with the hotel for recommending such a nice place.
Keep up the good work...