Pathetic management and poorly maintained
on Jan 28, 2018
I had stayed at this hotel quite a few times before and was quite satisfied with the hospitality. But my experience during my last stay was horrifying. The hotel has now been split into 3 separate hotels and the current owner of the Lord's Grey Hotel is extremely rude and impolite. I had specifically requested for a room on the topmost floor while making the reservation. On my arrival, I was offered a room on the 2nd floor with an excuse that this is the highest floor they have as the upper floors now belong to a different owner. On request for refund, the manager was extremely rude and said he cannot do anything. The staff is not at all trained to say the least as they entered our room even without knocking and then pretended as if he had mistaken it for another room. However, the room was decent but not enough to make up for the overall experience.
House keeping Bakwas
on Dec 23, 2017
No Hot water,No house keeping service,Request you to not to prefer this Hotel please.waste of money and time.
We have faced below problems
No hot water
No house keeping 9 number is always ringing,
300 number is also ringing
Car parking a big question and more big to take out of it.
We cannot sought but really they spoiler my holiday.
Dear Hote Manager,
Kindly treat your staff more professional,and have a quick action on everything...
Nice location, rooms are good
on Jul 22, 2017
Location of this hotel is good. Rooms are decent and spacious. Staff is ok. June is a peek season so rates were high. It is connected to mall road by hotel lift so you can try food in hotel or anywhere in mall road.
Indecent Staff and Pathetic Hotel
on Aug 25, 2016
Don't even think about staying in the hotel. Its pathetic and the staff is more like a group of locals trying to run a hotel.
Checked in at 11 in the night and asked for an extra bed. The staff gave us a mattress that eas made out of old sponges with a cover. The cover too was eaten up by rats. When we asked him to change he said we have only one. I told them I will post this on travel related websites, only then did he go and fetch a new one.
Even for towels, they did the same thing. They left one towel and said we will have to wait until morning for two more. We shouted the hell out of the staff to get the rest.
Wish I could rate in negative. I would give this place a negative -10.
Never ever stay in this godforsaken hotel!!!
on May 30, 2016
The worst hotel that you can ever find. Extremely dingy rooms and passage, claustrophobia engulfs you the moment you enter the property. The courtesy, mannerism and hospitality are the last things that you should look for. The staff as well as the owner are equally uncouth.
We had to check in as we were not left with any choice, no other hotels were available and we couldn't find a taxi to go back immediately. Somehow, we spent the night there and first thing in the morning we did was rush out of this hotel and find a recluse somewhere else.
Overall the worst hotel experience...