Don’t waste your money or your breathe - stay away
on Nov 17, 2017
Definitely NOT what it says on the tin, we visited in Nov ‘peak season’ and none of the amenities we expected were available. No yoga studio, no spa, certainly no fast speed WiFi, slow breakfast service and workmen all over the place finishing the joint for ‘peak season’ whenever that is!
We paid full whack to stay here (after reading about it in Lonely Planet guide) and got a fraction what we expected. We gave this place a chance to ‘makegood’ on the issues but it took us practically our whole stay to get an answer out of anyone... they gave us an insulting, paltry discount. Which showed to us that they don’t care for our custom or understand the power of word of mouth!
If what I’ve written above hasn’t put you off enough...there’s fag butts all over the lawn, towels are dirty, artificial air freshener in rooms and incompetent staff.
Not as expected and staff poor
on Nov 17, 2017
The cottages and setting are exactly as pictured and explained on the website (I did love this part), unfortunately everything else is not! Well not for those staying at the beginning of November. There was no spa, yoga studio, useable wifi, mini bar and so the list goes on. All of which were advertised, but not delivered. And the fact that these facilities did not exist at this point was not explained on the website, correspondence emails or check in. We had to find out for ourselves through asking at reception. We were in the midst of a work in progress with roofs, fences and more being finished off as we attempted to enjoy our stay.
I was disappointed by the differences in what was promised and what was delivered. And in hindsight I would not of booked and paid the premium prices charged by Leela Cottages. But what was worse was their attempt at "customer services" towards the situation. I spoke about my unhappiness on the second day of our stay, and we were told by the receptionist they would speak to their senior and get back to us the next morning. No one did. This continued until our fourth and final day when eventually that night we reached a "resolution". But not one we feel was justified or are happy with, but no one seemed to care. And upon checking out they asked 'did you enjoy your stay?' Like they had completely forgotten the last few days!
On a separate note they claim to be environmentally friendly, by not using straws to reduce impact etc. But we saw a member of staff throw beer bottles over the fence onto the beach to "clean" the sun lounger area for guests. This is not the actions of a place that cares for their surroundings.
This is resort is completely style over substance! They did not back up the stylish exterior with the level of service expected when paying a premium price.
NOT WORTH IT...avoid it if you can
on Nov 1, 2017
Let me tell you from my humble experience .....please dont go to this place if you want luxury and fun, this resort is situated in the most secluded place on earth ...also the amount charged per night was way too high and absolutely did not live up to our expectations ,though the staff were friendly and nice and beach in front of the resort was very beautiful ....so take my advice seriously
Not worth it. AC was not working properly. A major let down.
on Oct 28, 2017
The location is great, secluded. They need to correct it in Google maps. It shows to turn one lane before.
The staff was very polite and helpful.
The view and beach were perfect.
It can be a perfect place for a lazy getaway from city, noise, and crowd.
AC was not working properly which was irritating due to the heat. Even after continuous complaint, it was not taken care of. Do not expect such a response after paying for a relaxing stay.
Cleanliness was another issue, the smell of dog-poop at the lounge chair area by the beach.
There was no room service and no coordination between the restaurant and the Hotel.
It was a disappointing stay made tolerable by the hospitality of the staff members and staying out of the place. Basically, also not having an option because of no refund available.
on Aug 1, 2017
We visisted Goa in July'17 during peak monsoons and chose to stay in a quieter part of Goa for 2 days.
Leela Cottages was all in all a good experience. The Cottages were pretty good, it was very quiet and serene admist the palms.
Cottages are decorated very nicely with the old distressed furniture giving them a heritage look.
However keep in mind while planning to stay that 1) each cottage has two single beds which are joined to make one
2) restaurant has a very very limited menu.