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Laurent & Benon Suites, Santacruz...

1 room, 2 adults
Fair
2.5/5

THE WORSE PLACE TO STAY- DO NOT BOOKon Jan 15, 2017

Terrible place. DO NOT STAY. PLEASE PAY A BIT MORE AND STAY AT THE HYATT GRAND ACROSS THE ROAD ( ...Read All

Santacruz East-400055, Santacruz (East), MUMBAI, MAHARASHTRA, India, Pin-400055 , Mumbai
Amenities:
  • Parking
  • Internet Access
  • WIFI
  • Restaurant
  • Kids Pool
+ More

Rooms

Premium Room
Hotel Room
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2 Bedroom Apartment
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    THE WORSE PLACE TO STAY- DO NOT BOOK
    on Jan 15, 2017
    Terrible place. DO NOT STAY. PLEASE PAY A BIT MORE AND STAY AT THE HYATT GRAND ACROSS THE ROAD ( We paid Rs. 5700 for this shared apartment, hyatt starts at Rs. 8000). You have to share your apartment with other people!!! THEY DO NOT MENTION THIS ON THIS SITE. The room and bathroom smelled of smoke although this is meant to be a non smoking service apartments. We tried airing it but the AC smelled of smoke as well. The room itself was tiny and the bathroom was mouldy with paint peeling off the walls (see photos). TERRIBLE. there was no HOT WATER to SHOWER in the morning, there is an obscure button with a label "G" that you need to switch on. NO ONE TOLD US THIS!!!! We tried complaining, but the manager on duty said he could not do anything and we should complain online. WIFI was terrible, very poor single. There was a random mattress thrown on the stair case and cleaning equipment just left (see photos) The Room is so noisy, you can here traffic from the road even with all the windows closed. TERRIBLE PLACE AND NOT WORTH THE MONEY THEY ASK. VERY DISAPPOINTED. PLEASE STAY AWAY FOR THIS PLACE.... More
  • hotel_trip
    Value for money, great location
    on Jan 12, 2017
    Perfect place to stay with family, esp children. Very spacious for the children to play around. Would love to stay there again. The staff were very friendly .Mary at the reception was really friendly and cheerful.... More
  • hotel_trip
    Great expectations but poor standards
    on Dec 30, 2016
    Visited this hotel based on few reviews and pictures on booking.com. But this was utter disappointing. Firstly, it's difficult to trace this hotel based on the hotel name. We went searching twice around Grand Hyatt as per Google map, but couldn't place it, neither could the neighbours help as they weren't aware of this name. Later by sheer luck we walked into a nearby building (Rizvi East Street) asking for this hotel and found that this was in the same premises. Ordered sandwiches and noodles for a quick bite, which took fairly longer than an hour. Food finally arrived after a long wait but the plates weren't cleared until next evening. Lassi was ordered separately which came after 45 minutes and without sugar. Had to wait for sugar to arrive. Had to remind for room service the next day and their excuse being no spare keys available to access the room. As per them the keys were lost. No shampoo or supplies were replenished the following day and had to be reminded. The lamps in the room were broken and one of it was burnt. Even asked the room service if it was safe to operate, for which he mentioned it was ok. Breakfast menu was very limited and had to walk down stairs to wash hands. Parking is in open space and very limited. Didn't find much occupancy in this hotel. Staff especially room service seems to be totally lost and unprofessional. In short, I perceive no value for money staying at Laurent and Benon. These seems to be more like time share property owned by film fraternity, but not really maintained. Stayed in Rashmi Shetty's room.... More
  • hotel_trip
    This is not really a hotel!
    on Aug 7, 2016
    We stayed here for 2 days and it was not a pleasant stay at all. This property is advertised as a 5star hotel on all booking sites, however, this is not even a hotel, let alone one with stars! We fell victim to false advertising. This is an apartment block where there are smallish 2bedroom apartments and if you book a room, they open one bedroom in the apartment. You share the lounge/TV room with someone else. Rooms don't even have tea/coffee making facility. Although there is a kitchenette but there isn't even a small spoon in there, it's completely empty. The service is not good at all! Whatever question you ask, the first answer is a firm 'NO'! Their own room service has below average limited variety food but they will not allow you to have outside food delivered. No alcohol, no outside food or beverages allowed either! The staff at the desk are more like a concierge service rather than a hotel reception, they are truly clueless about their job. I am surprised to see any good reviews for this place. All in all, a very bad experience.... More
  • hotel_trip
    WASTE OF MONEY..ABSOLUTELY PATHETIC
    on Jul 25, 2016
    Our worst ever experience..everything except the breakfast were simply horrible..unprofessional servicemen..from receptionists to room boys..rooms with mold smell and stinky linen..it was really hard to be there for two nights... More
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Overview

Laurent & Benon Suites is located approximately 17 km away from the Bandstand Promenade and 9 km away from the Santacruz Railway Station. This hotel in Mumbai provides free Wi-Fi access to its guests. It accommodates 40 comfortable and spacious rooms and are well-equipped with amenities like television with premium TV channels, wardrobe, makeup mirror and bottled drinking water. It has an attached bathroom with facilities like 24-hour hot and cold running water and toiletries.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.