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Krisna All Suite Stay

1 room, 2 adults
Very Good
4/5

Unprofessional Staffon Dec 20, 2017

I had visited in April 2015 which was really amazing hence wanted to re visit in Oct 2017. After ...Read All

Old Mumbai Pune Road, Near Valvan Dam, Lonavala, , Lonavala
Amenities:
  • Internet
  • Complimentary Wi-Fi access
  • Restaurant
  • Outdoor Swimming Pool
  • Air Conditioning
+ More

Rooms

N/A
Hotel Room
View Image

In High demand

Amenities
  • Free Wi-Fi
  • Air Conditioning
  • Internet / Broadband
  • Television
  •  + More
N/A
Hotel Room
View Image

In High demand

Amenities
  • Free Wi-Fi
  • Air Conditioning
  • Internet / Broadband
  • Television
  •  + More

TripAdvisor Reviews

  • hotel_trip
    Unprofessional Staff
    on Dec 20, 2017
    I had visited in April 2015 which was really amazing hence wanted to re visit in Oct 2017. After booking though booking.com I had called up Kisna Resort and they said firstly rooms are not available hence they will revert to portal for cancellation. After 10 min I got a call back from Kisna Staff that it is available at Ground floor as per requirement of old people and I can pay on the spot before check in. I reached after a long travel at 2:30 pm I paid all amount and while check in we found one of the staff was eating in the allotted flat filled with the smell of non veg and receptionist was not knowing and requesting us to get new room at 3rd floor or wait for half an hour if same room is required. We decided not to stay ever there.... More
  • hotel_trip
    Don't go
    on Oct 20, 2017
    Ridiculously over priced. They do not update information on the booking website so that when you land there you find out that the meals are not included in the tariff. The meals are ordinary and charged way beyond one's imagination. Strictly not advisable. ... More
  • hotel_trip
    Pathetic
    on Aug 31, 2017
    We stayed at Krisna Resort for one night. The cottages are quite large with a outside seating area and an attached kitchenette. In spite of a really large area they do not allow any extra beds. Our room price included dinner and breakfast. Dinner was a buffet meal. Though dinner was on till 10.30pm, when we went at 10pm most of the dishes were over. 2 friends who were not staying at the hotel inquired if they could also eat with us. They were welcomed and told they could surely join us. At the end of the meal when we asked them how much we would have to pay for the 2 extra people, they said they can't give us a bill in the night and would add it to the room. Next day during checkout we were shocked when they told us to pay close to Rs 3000 for 2 persons dinner. Though shocked we paid the amount and asked for a bill. That's when the drama started. They were not able to give us a bill for the amount that they had taken from us. We realised something was amiss and insisted on a bill. After dilly dallying we were given two bills where the total did not add up to the amount taken from us. We were told to pay an additional amount over and above the amount we had already paid. We were livid as they were clearly cheating us. When we questioned them they had no explanation. Finally they told us that they had no rates for dinner for outsiders since the meals were only for house guests. We were not told this in the night. They had obviously quoted a random figure and were struggling hard to justify it. After much argument they finally refunded part of our money. We were charged 800 + taxes for a meal where half the dishes in the buffet were over. Sad and pathetic service. The high handed attitude of the staff was the worst. They were clearly trying to make a quick buck and I'm sure had we not insisted on the bill they would never have accounted for the money they took from us. Overall it's a terrible hotel. The rooms don't lock so it's not safe at all. We had to call multiple times to get hot water in the bathroom. Pathetic hotel. Would not recommend it to anyone.... More
  • hotel_trip
    Need lots of impovements.
    on Jun 29, 2017
    We booked 2 suites in the month of June, 2017. The hotel is ideally located within the city. The suites were very spacious and clean with good service round the clock. But lots of improvement needs to be done in the buffet menu. The food quality was average and the spread was very limited. A small and basic swimming pool facility is also there but no bathrooms are provided near the pool. The pool water was full of chlorine and Alum that made swimming very difficult. The free wifi signals were very weak.... More
  • hotel_trip
    Weekday stay
    on May 31, 2017
    Loved the place as soon as we entered the gates. Even though close to main road, the property inside has a serene effect on you...Greenery in plenty with birds chirping.... Clean swimming pool (the Best). We had booked a suite. Neat, clean rooms though the bathroom where we were tended to flood while showering.. Staff needs to be more welcoming in their behaviour instead of being un- knowledgeable. Meals are tasty. Open Dining area outside is very well done... Overall great stay and will certainly visit again. ... More
  • Excellent
    19
  • Very Good
    5
  • Good
    4
  • Fair
    2
  • Poor
    6

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 11 AM.

Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 11 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.