Horrible room, incorrigible service, NO BILLS/ RECEIPTS given
on Jul 29, 2017
I had booked this room after getting good review from a friend for their Kalyaninagar property. It was my first visit to Pune and when offered I picked this location as suggested by the 'friendly' hotel manager. I arrive in early evening- 4 pm via a rented car from Bombay and cannot obviously find the place- because- guess what there is no magnus service apartments there. Eventually a caretaker comes running and guides us to a block of residential apartments whose watchman also has no clue there is magnus apartment inside.
I have booked a single room for 2 nights and what i get is a single bed room of a @BHK apartment which is on sharing basis -- there is absolutely no mention of this 'sharing' on their site. The second bedroom is already being used by someone who is there for an extended stay- so the kitchen is full of her stuff and fridge full of non-veg food,etc ( btw we are pure vegetarians)
I try to change a room - but the service desk and the friendly manager are extremely unhelpful on the phone and then not reachable. finally I concede because it is only for 2 days and I have already let go of my transport and our luggage is also hauled up the 2nd floor.
but the terror does not end there- the room is full of mosquitoes- probably not cleaned in long time, wifi not working, the towels are not available as -its monsoon season and the laundry person has not returned and the iron does not work. and last but not the least- the bathroom sink is blocked. I try calling again to change the location - but what they are offering is more expensive and atleast 5 km away with no transport provided from their side. I have a meeting at 7 pm and i have no time to wait for their front desk which by the way changes the manager every 30 min so everytime that you call- you have to repeat your whole story and he/ she promises to call back in 5 min ( which never happens) and then goes off duty when you call again.
Btw, the booking was online and because there is no proper front desk on the residential property, they expect you to handover your original id cards ( passport, aadhar card) to the not- uniformed caretaker who will supposedly take it to their office personally to do the booking then return back to you.
Anyways , we stay the night there and I call at 10 pm to tell them to get my bill ready as I would like to check out the next day at 8 am. There is no discount for their lack of amenities. Next day morning , the same caretaker comes but without the bill as the front desk opens at 10 am?
so I am to pay him in cash and they would send the soft copy of my bill on my mail by 10.30am.
I was naive to do the full payment and after multiple calls and mails, I am yet to receive( 7 weeks today) any sort of bill/ receipt for my payment.
I wanted to see what they would put on my bill- single room on sharing basis in a residential property??... More
Cosy Service Apartments at Koregaon Park
on Aug 31, 2015
An inpromptu drive from Mumbai to Pune & we got to know about this service apartment after a sumptuous breakfast at Terttulia. We got a nice deal from goibibo & checked in to our rooms. Was told that Magnus have bought some 10 odd flats in Sharan Hermitage & each apartment is done up well & maintained well too.
You would not regret staying here at this cost.... More
Offering free internet access to its guests, Koregaon Park Pune Serviced Apartment is situated at a distance of 1 km from Pune Railway Station. Koregaon Park Pune Serviced Apartment in Pune maintains 4 spacious rooms. Some of the in-room amenities include bottled/drinking water, cooking facilities, room heater, balcony and adjusatble windows. The rooms have an attached bathroom with hot and cold water facility.
Check in Check out
Hotel Check-in Time is 24 hours, Check-out Time is 12 AM.
Guest must be over 18 years of age to check-in to this hotel.
As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
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The standard check-in time is 24 hours and the standard check-out time is 12 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
The primary guest must be at least 18 years old to be able to check into this hotel.
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