Poor Experience - Staff Rude & Not Courtesy
on Jan 27, 2019
We were a group of 6, visited the property from 23rd to 26th January 2019 - Rooms were old, unclean washrooms (We had to change rooms) and the staff were rude and rigid.
Food was good and locations is great.
Excellent service provided by keys hotel staff.
on Jan 15, 2019
Excellent location for major beatches and shopping. Anurag patane from keys central booking team helped me a lot to solve my problem.
Actually booked a room from yarta but unfortunately booked the room for only 1 adult instead of 2.called yatra guys for the mistake happened on booking they told me that book another room for other adult and there is no provision to add another adult to previous booking. How a couple will stay in 2 rooms , is it make sense to them or not I don't know. This is very disappointing me and with low hope called to keys customer care guys with the same issue. They gave me support and requested to me call yatra guys again and talk to the next level person in yatra. Yatra guys replied the same please book another room , there is no possibility of adding adult to your booking. And a bit rude with me.again updated with keys resort central team, anurag attended my call and politely he told me that no problem keys hotel team will help you in this. After my check in time again anurag called me enquired about my check in and any issues while check. There is no issue and check in is very smooth and they just charged extra adult amount 1500 and make my Goa trip is memorable. Thank you anurag and team to make my trip memorable. Please book keys hotel directly from hotel guys through call center or website, these guys are polite and helpful. Do not go with yatra guys, they try to get more bookings if you do some thing wrong. They are caring about u r money and for your satisfaction.
Once again thanks to keys hotel bhaga beach resort staff and anurag from Central booking team.
on Jan 15, 2019
Had a very pleasant stay at Ronil keys resort baga with friends and family.. the deluxe rooms are very spacious and clean with balconies.. the children really enjoyed the two pools.. the best part about the stay was the extraordinary staff at the restaurant.. they made sure we felt at home with their big hearted hospitality..the location is fantastic.. great value for money.. highly recommended!
on Dec 30, 2018
We stayed from 25th - 28th Dec 2018.
Stay was wonderful. Location is close to the Baga beach, Tittos lane.
Rooms are clean and airy,sitout in the balcony is very relaxing. Swimming Pool is clean, Well maintained. breakfast food was good. Overall my family enjoyed the stay.
Thank you Keys Ronil.
Best and pleasant experience ever in Goa
on Dec 28, 2018
We had very best and pleasant experience ever in Goa. Very nice stay, room size is good but can be better.
Excellent housekeeping and reception staff, especially Miss Vaishali from reception and Mr John from housekeeping. Always very helpful.
Good and variety of breakfast, loads of options including hot and cold food. Nice swimming pool but no Lifeguard though, so parents have to keep an eye on kids.
Especially to mention, I forgot my laptop and camera chargers and called Resort and Housekeeping staff checked and confirmed. Amazingly they couriered to my Mumbai address w/o asking for any charges, though I am still contacting them.
Out stay was quite pleasant and locations is simply brilliant, so close to Baga and Calangute beach, they also have option to hire bike. All staff members are very helpful and smiling.
We a family of 4, absolutely loved Keys Ronil Resort. I would suggest MUST TRY.
the only complaint I have is a poor mobile reception and Hotel WiFi. Not really impressed and can be improved.
BUT heartily thanks to Keys Ronil Resort to make our holidays beautiful and pleasant. Will surely visit again.