Wish that they paid attention to the swimming pool.
on Dec 11, 2018
The swimming pool needs regular maintenance and upkeep. The filteration plant goes out of order too often. The quality of water and dosing needs closer monitoring.
Very uncomfortable to swim during winters as it is open pool with no heating arrangements. The changing room is also shoddy with no rest room nearby. Have to go up into the hotel lobby.
on Dec 1, 2018
I stayed here for a day and during lunch since I had bad toothpain from before, the fnb staff bhavesh got me chapatis instead of roti, as an exception since they don't offer chapatis on buffet counter but just got it for me Cuz of my toothpain.. The staff is so courteous and sweet. Thankyou keys Nestor for making my stay special.
on Nov 27, 2018
This feedback is for Jitesh from house keeping team who was very generous and polite. He is dedicated and professional person. Proud of him. He works for Keys Hotel in Mumbai. Lots of love and happiness.
EXCELLENT STAFF AND CUSTOMER SERVICE
on Nov 18, 2018
This review would be solely regarding the Customer Service experience I had at the Keys Select Hotel Nestor Marol.
I was at The Keys Select Hotel Nestor Marol for a week and I must say that the service provided by the staffs from all the department needs to be highly appreciated. All of them, irrespective of the department they are from, always greeted and wished their guests with a smile.
I will start with the Front Office Department.
I met different set of staffs daily as they kept changing throughout the week. All of them are doing a great job. They are excellent at welcoming the guests and very professional in handling them and their queries. Everybody from the department needs to be appreciated although Mr.Vikas, Tousif, Omkar and Rehman are few names which I would like to highlight.
Mr.Libin, Elai and Akshay from the Restraunt are very courteous, and they are on their toes while on duty. Ms.Bhavana, Rahul, Navneeth and Bharath (I am not pretty sure about his name) from Housekeeping department also catered to all the needs as quickly as possible.
The Drivers who came for Pick up and Drop were also very polite.
It was great I had a wonderful Customer Service experience at the Hotel !!
Best Staff / Service
on Nov 12, 2018
Early Check in request : Accepted.
Room Change Requested : Accepted
Room Service : Excellent
Amenities : Excellent
Room : Comfortable & Cozy
Location : Near to Metro Station & Airport.
Perfect for business travellers