Disgusting hotel - illiterate management
on Oct 3, 2018
I am writing this review as a Warning to anyone reading it.
The hotel is a fraud, a cheat and a pathetic excuse for hospitality.
It only cost me roughly Rs.1000, but sometimes, for another person's sake , it is better to alert travelers through a feedback.
If I had more time, I would have taught this 3rd class hotel a lesson in person.
Now, they will learn automatically how one loses business.
A) I want to ensure that everyone reading this is aware of this pathetic establishment, and that it costs them incremental business for Room nights.
One of the biggest red flags is when you enter a hotel and within the first 5 mins, their sub standard staff tries to con you.
1) In a booking done from YATRA.com,airport drop was included.
The idiotic manager acted smart and said that Rs.200 GST needs to be paid ( based on other customers feedback ,I was prepared for this ).
Told him to call yatra and check it.
I myself called yatra in parallel ,and by that time he realized that he can not deny me the service. It was his test to check when a customer will back down.
He CONFIRMED that at 3am next morning I will get a wake-up call a cab will be available.
The next morning a new manager ( uneducated and brash) denied everything and asked for Rs.200 again. I told him to speak to the earlier manager, to which he showed no interest.
The sad part is that I can imagine other helpless people being forced to pay the money due to lack of options and desperate to reach the airport.
I had an inclination that they will do this in the morning
This 3rd class establishment had the audacity to confirm the airport drop the previous evening, and then create nuisance early next morning.
( I had a flight to trichy , a taxi already booked to vist some UNESCO sites and a return flight back to chennai - total expense of roughly Rs.6500) .
If I had been dependent on their " 3am wake up call", it would have been a blunder.
I had already spoken to an auto guy expecting these cheats to stoop to this level.
Paid 100 to the auto guy and reached the airport.
2) The room given was probably the worst I have stayed in for the past 3-4 years ( and I stay in alteast 30+ hotels in a year).
It was warmer than the corridor of the hotel. With the fan on, you would still be sweating.
Their strategy was to charge more in case a customer wants to shift to an AC room.
When I asked them to check if another non Ac room is available, they denied and told me to open their little window!
I had also checked with goibibo - they had 5 rooms available for booking at 7.30pm the same night !!
I wrote a complaint to the OTA from the airport at 3.40am, expecting a 100% refund.
The main intent was to make sure that KEK hotel does not earn a single rupee out of my booking.
And that they will think twice before attempting this with any other customers.
Hopefully ,any traveller will be aware of a similar situation in the future, and be prepared to handle 2 bit hotels like KEK.
Old, worn out hotel that didn't honour advertised free airport transfer
on Jul 28, 2018
Hotel is old and dilapidated - no water in the room. Booked through Expedia who confirmed free airport transfer - but they charged me INR 200 each way.
Surroundings busy streets. Thought it would be convenient for a night between flights.
Not a Pleasant experience
on Apr 25, 2018
From start of stay we had issues. Let me list it out -
1) One of light was not working. After multiple complaints they fixed in front of us making the place dusty.
2) TV/setup remotes hardly work, Not maintained at all.
3) If u are getting extra beds then BEWARE - they give the thinnest mattress made of coconut scrap.And on complaining gave a torned shabby mattress which we returned and on asking why u charge the lamest response ever heard was "Beds are complimentary and we dont charge for it, the charges are just for extra person".
4) "BREAKFAST" Complimentary is another false note. they give anything only one plate and not unlimited.
5) They claim its free "DROP" to Airport but the driver asks money upfrontly and we are left with no other option than to pay him.
on Nov 8, 2017
KEK Accomodation is a Budget hotel,
The rooms are neat, they provide basic amenities such as TV, Geyser and in room service. Rooms are Good slightly smelly at beginning. Wi-Fi internet free
Parking is available in front of the hotel. ATM is available in front of the hotel. Mosque is available in about 2 blocks.
Good Arrangements for Site visit in and around Chennai
on May 13, 2017
I had booked this hotel when my friends from USA had arrived. The Hotel Management took care of the entire arrangement from cabs to visit Mamallapuram, Pondy.. They even had the stay at Pondy arranged through their partner hotels...
Very friendly and polite staff!!