Classic group travel hotel
on Nov 15, 2019
This hotel is perfectly acceptable, but it's a typical hotel catering to tour groups. The hotel is right on the main street of Te Anau, so there are no views but everything is close. The attached but separate hotel restaurant seems popular with locals though we just got ice and cappuccino there (the hotel really should have an ice machine). Our room was spacious and very adequate though the furnishings and decor were dated. Front desk staff very pleasant and helpful.
on Nov 7, 2019
I traveled with a group "Norma's Angels" and was pleasantly surprised to find pink napkins and a sweet treat on the tables for our group on the last day of our stay. Norma is a breast cancer survivor and we were traveling in the month of October (designated as breast cancer awareness month). The thoughtfulness of the manager and staff was greatly appreciated and made each of us feel special. The beds were comfortable, service was great, hotel & rooms were clean and food was delicious. That special touch and effort is why I rated this hotel EXCELLENT.
Very, very ordinary
on Nov 1, 2019
Below expectations hotel with ordinary rooms, no duvet covers, no facilities, and no managers or ‘invested’ owners about the place showing that they care. The ‘valet’ parking was that we had to park our car out back. There’s a bunch of nice places on the lake at Te Arnu that we should have stayed at instead. It seems that the building is an extra-hospital, for the added ambiance that that provides!
Excellent location, disappointing hotel
on Oct 9, 2019
The hotel is well located, right in the town center, any type of shopping or dining desired, but the hotel itself was very disappointing. It, obviously, is old, and very dated. The room was sufficient, disliked the tub/shower in bathroom, but I could overlook that. Discussed a "problem" with the bedding when I departed, with the manager. Hopefully some refurbishment/renovations are made to clean-up the hotel, and make it more congenial.
Location Great, Hotel needs work
on Sep 24, 2019
Our room at this hotel was adequate, the bed comfortable and the shower was great. However, the hotel really needs some TLC. Reception area very dated and the in room facilities were just OK. It’s such a shame that the hotel has some issues, because the location is great, walking distance to all the shops. Restaurants and bars.