on Nov 19, 2017
Great place, very well located, breakfast was very nice and staff in restaurant were extremely polite and
service oriented. Good rate in the off season. Munnar town is interesting for a walk through although decent dining options were hard to come by. We wound up eating quite a few times at the hotel.
A residency true to its name, no exotic stuff, keeps you happy
on Jul 13, 2017
Located close to Rose garden, en-route Matupetty dam and close to the small munnar market at the top station road, its convenient to reach here. warm welcome with umbrella to get us in dry from the monsoon showers, friendly reception and prompt room allotment followed.
The room allotted to us was clean, adequately furnished and offered a view of the rear garden. Good room service, hot water from 6-10 o clock morning and evening.
Restaurent was hygenic, offered wide choice on menu as well as on their complimentary breakfast which is a good combination of south and north indian and 1 or 2 native kerala stuff.
on Dec 27, 2016
We had a lunch in the hotel. didnt get a chance to stay. The place was neat and clean. The food was so yummy, worth for money. The service was nice as well. We went as a gang of friends with family & kids. there was no much crowd, and they started playing some rhymes as there were kids around. Felt very happy about the food and the place
on Oct 7, 2016
Well located in centre of town Front office staff is nice and helpful. Room is big and well maintained. Washroom is also well equipped. But wifi is only limited to reception area. Breakfast is good and they are serving it fresh according to choice. But food is quite expensive. Overall it is value for money and recommend for future stays in Munnar.
Just like they say " Your home in the hills"
on Sep 9, 2016
Stayed here from 5th August night to 6th afternoon.We were 3 people, on a business tour, and the booking was done through Makemytrip just minutes before checking in at 7.45 pm. Luckily for us, it was off season and a fat discount was waiting.
The Hotel is situated right in the middle of the city with an attached restaurant. Breakfast was complimentary, but was not in buffet style. However, the food was good.The room was neat and comfortable with a good view.The biggest point to mention is the attitude of the staff , right from the Manager, Receptionist to the room boy, which was just superb ! Each one was falling head over heels to make us happy and boy! did they succeed in that! Any thing you order from room service, you get it in quick time. I am an avid traveller who had travelled the length and breadth of the country. This kind of excellent customer service from the part of the Hotel staff is experienced very rarely.I wouldn't hesitate to recommend this place to anybody at any time.
Next day, when we requested them for an hour's extension of time for checking out due to some unforeseen issues, they had quite graciously agreed for the same. And the perpetual smile on the face of the receptionist never faded!
Guys, keep up the nice work which is the very essence of the hospitality business.