Value for money spent
on May 8, 2017
Had a memorable stay at Igloo Nature Resort with my family.It was a great experience.
Facilities and services are good. I am very lucky to stay in such a great hotel.It was an admirable trip for my family to always remember.The atmosphere and service deserves a lot of appreciation.They allocate to us a clean and a nice room.External views from the room was awesome.
SO MANY OTHER BETTER PLACES TO STAY, totally unprofessional staff
on Nov 18, 2016
First of all, this hotel has two entries on Trip Advisor because the first one has so many bad reviews. You can see them if you look up 'Igloo Munnar'.
We were meant to stay at Misty Guesthouse which is across the road but we decided to stay at Igloo because of the very pretty view it has of the mountains from the rooms.
We asked if they had working wifi and were assured that they did. Of course that was a lie, it never worked.
Due to the black money clear up and lack of money at ATM's we asked if we could pay 1800 (discounted from 2200) by card, we were told no. But offered a ride into town after 6pm to go to an ATM and were reassured by the receptionist that the ATM's did have money. We said a ride would be great because we could then have dinner in town. He then insisted I paid with whatever cash I did have upfront at check in.
When it came time to taking us into town (which was at least 15 mins by rickshaw and cost 300 rupees) turns out he could only take one of us as he was on a bike. Very frustrating that he didn't mention that at the beginning. After we made a fuss, he said we could use the hotel jeep but they would charge us and he had to check with the boss. There was so much back and forth for about 20 minutes that we decided to go to the hotel next door for dinner instead and head to the ATM the next day.
When we were sitting down to dinner at another hotel, the receptionist from Igloo comes running in and says a rickshaw is outside and we have to go now to the ATM. I was so shocked. I asked him if he was 100% sure the ATM's had money, he promised me they did and said he had just spoke to a friend and they had been there to get money. That turned out to be another LIE from him. When we got there, ATM's were empty and had been for hours.
There was very loud construction inside the hotel, going on the whole time we were there. I asked what time the loud noises would stop and was told 7pm. I asked what time it started in the morning and was told 10am. I asked him 3 times if he was sure it wasn't earlier. I was promised it was at 10am.
At 11pm, they started hammering and drilling underneath our room. I was so shocked. I left the room immediately and met the poor old caretaker on the stairs that was going to tell them to stop.
In the room, they were bugs everywhere. The bathroom was dirty and totally run down. Please see photos. I think we were the only guests there.
At 7:30am, the drilling and hammering started again. We were furious and had had enough by this point.
When we confronted the receptionist at check out, he denied any wrong doing and all the lies he had told. He was so rude, so ignorant and so unprofessional.
I suggest no one ever stays here.
nice views. okay service
on Nov 2, 2016
first of all the views from the balcony of the rooms is stunning.. you can open the shades of your window and see the sunrise from your bed. so location wise the resort is right up there.
the hotel has nice gardens where kids can enjoy themselves.
ala carte menu is fine. food was tasty. buffet breakfast was also fine.
staff was polite and helpful.
rooms are spacious, with nice beds, proper washroom, good amenities and nice views.
over all its a place with comfortable rooms, nice service and good location.
Very nice and pleasant stay
on Oct 21, 2016
We really enjoyed the stay in hotel and its really calm and quiet.. also early morning mountain view is really awesome... one thing i want to convey to hotel management keep more varieties in that complimentary breakfast..
Worst customer care
on Aug 15, 2016
Insects in the toilet, smelly rooms
No maintainance for rooms, wifi only in lobby
Poor communication between staff and manger, it takes ages for them to say yes or no.
Not preferable for family,
All over not satisfied