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Hotel Waterfall

1 room, 2 adults
Good
3/5

average hotelon Nov 5, 2017

mixed experience here at this hotel. The room was good but it is so conjusted. tHEIR FOOD WAS ALS...Read All

A-3, SHUBHAM ENCLAVE, OUTER RING ROAD, PASCHIM VIHAR, Paschim Vihar, NEW DELHI, DELHI, India, Pin-110063 , New Delhi
Amenities:
  • Internet Access
  • WIFI
  • Airport transportation
  • Doctor on Call
  • Car Rental
+ More

Rooms

Premium Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    average hotel
    on Nov 5, 2017
    mixed experience here at this hotel. The room was good but it is so conjusted. tHEIR FOOD WAS ALSO NOT UP TO THE mark. Tv and internet good working condition but the speed is slow. Staffs are friendly.... More
  • hotel_trip
    How horrible a hotel can be
    on Oct 4, 2017
    Perfect example of how horrible tour stay can be. 1. Lift gets stuck time and again and the only thing they say it might be overloaded. How can the lift be overloaded with 1 person weighing 70kgs? 2. The bathroom wall was transparent with a shutter so if you sit on the seat, your legs are visible from the room. Pathetic! 3. They didn't have milk in the night when the child needed it. They asked to use diary sachets in the room. When asked in the morning they said 'dudh fatt Gaya Hai, pls use sachets'. I walked the road across and purchased the milk. Is this the kind of customer service you come to a hotel. 4. 25 sockets in the room with no idea of what is for what. Go figure it out yourself. 5. Breakfast options-limited. Even a 1star hotel would have served way better than them. Don't don't go for it . ... More
  • hotel_trip
    Not a friendly place
    on Jun 1, 2017
    I had booked room through an online site. Upon arrival the manager/receptionist started cribbing that we have a star rating and why do these online people sell our rooms for such a low price and all kind of people come and stay here because of them. I ignored as it was too late. However upon checking in the room, tha fan wasnt working. Overall can be avoided!!!... More
  • hotel_trip
    Bad service
    on Apr 24, 2016
    We would not come back to this hotel - that is for sure. The service is almost non-existent. We had to ask several times for toilet paper and the room was never cleaned during our three-night stay even though we asked for it. The staff called us every morning for random reasons: "do you have any request?", "taxi is there" (which we did not ask for), "talk to room 304" (???). The wifi is poor and would not work in our room. All in all: not recommendable... More
  • hotel_trip
    All sorts of problems...
    on Apr 24, 2016
    Where to start with this place.. The list of problems with this hotel is endless... Unnecessary phonecalls from reception: Every morning we would receive annoying phonecalls telling us that taxis (which weren't for us) had arrived, that breakfast was closing in 90 minutes, asking us to ring a different room for no apparent reason or simply asking "whether we had any requests". Bathroom: The rubbish basket was never emptied, despite our explicit request for it to be emptied at least once during our 3 night stay. Toilet roll was in short supply and had to be requested at the reception. We never had any towels at all. The shower is not well thought out either, with the bathroom flooding easily. Room: Lose electric sockets. Thousands of buttons which are hard to allocate to the different lights, fan and AC. Some rubbish below the bed. Around the hotel: For the entirity of our stay, there were dirty sheets and a bucket of dirty water on the staircase. Aside from cables hanging from the ceiling, there were sometimes also dirty dishes and half empty soda bottles on the corridors. Wifi connectivity was incredibly poor and only worked reliably in the breakfast area. Breakfast: In comparison to everything else in this hotel and other accommodation in Delhi this was absolutely fine. All these things seem incredibly easy to avoid and thus all the more aggrevating for guests. With a few exceptions, this seems like something that well trained staff could solve. As it is right now, I certainly would not recommend this place at all.... More
  • Excellent
    4
  • Very Good
    1
  • Good
    2
  • Fair
    0
  • Poor
    5

Overview

Hotel Waterfall offers Wi-Fi access to its guests. This accommodation can be reached from the Delhi Cantonment Railway Station (8 km). The Jhandewalan Mandir is at a distance of 14 km from this hotel. There are 19 AC rooms at this New Delhi hotel. Each room has an attached bathroom with hot/cold water supply. Among other room amenities are LCD TVs, minibars, tea/coffee makers, and electronic safe deposit lockers. This accommodation in New Delhi has a banquet hall on its premises. Other services that guests can avail at this property include laundry, doctor-on-call, and round-the-clock room service. A power backup facility is also available at this hotel. Few tourist spots include the Red Fort (18 km), India Gate (21 km), and Jantar Mantar (22 km). Hotel Waterfall operates a travel counter and offers pickup and drop service to Indira Gandhi International Airport (19 km). The Inter State Bus Terminal is at 16 km from this property.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.