Best hotel with nice interior
on Nov 18, 2019
Hotel the royal plaza is the one of the best hotel in CP. everything is nearest from this hotel. Shopping Center or the historical place. In this hotel every staff is very attentive specially shabnam she is always ready to help. Evan my check in also by shabnam she was very polite and she informed me about the hotel services. Room was gud i have stayed in 519 it was amazing. Beautiful view we can see from room beautiful pool garden. I
Amazing hotel in the heart of city
on Nov 18, 2019
When i was came for check in that time lobby was very busy and at the check in counter also much of busy. But at the same time one lady came and ask me for check in her name was shabnam khan. She was very attentive and fast. She was escorted me till the room and identify my luggage also. Room was beautiful along with lots of amenities. I had my breakfast in royal bistro which was amazing, and the food equality also gud. Lobby and the garden both are very beautiful.upon check out saurabh was very gud. He did the fast check out.Spa also gud i have consumes my complimentary service . I will definitely reccomend this hotel to my friend and family also.
on Nov 18, 2019
I have stayed here for 2 days. This hotel was amazing and the good service by staff. Room cleaning was amazing. Beautiful lobby with shining marble. From the room(1725) beautiful view. Check in and check out was very quick shabnam was very helpful. I will come back also in next week.
Horrible hotel, rude staff and dirty outdated rooms. No WiFi and no basic cleanliness.
on Nov 17, 2019
I checked in arpund 2pm and even if I had a reservation, they didn't have a double room for me, only twin. I've asked if possible to have a double one as I don't wanna move again after a night. The receptionist was rude and cheecky. He gave me a double room in the end but it was the most horrible hotel room I've ever stayed in, especially for the not very cheap price I've paid. Very small, dirty and smelly. The furniture looks like you're in a museum, the floor is dirty, the chair is dusty and overused (disgusted to sit on it), the minibar door doesn't close and the fridge made a horrible noise, i couldn't even sleep. The wardrobe is very old and the bathroom is digusting, would avoid sitting on the toilet or having a shower, especially without slippers. There's no wifi! And paying for it additionally is very expensive. I would never stay in this hotel ever again. Pictures are unrealistic and the actual hotel is not even close to them. Avoid at all cost!
A horrible staying experience in a so called 4 star hotel
on Nov 15, 2019
I stayed with my family for two nights at this 4 star hotel considering its proximity to CP. While the room and its amenities were fine but during night while sleeping, a bucket full of chilled water came down straight on my face from the AC closet just above my head. The entire bed was wet and it kept pouring till all the water in the drain pipe got exhausted. Since it was in the middle of the night, I did not call the room service. Calling them means they would have disturbed us for hours and we had an early train to board the next day. On informing the reception during checkout, the staff was not even apologetic. The Hotel also lacked variety in breakfast but the quality was good. Overall a forgettable staying experience.