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Hotel Swagath

1 room, 2 adults
Very Good
4.5/5

Lack of coordination among staff....Spoiled my anniversaryon Dec 24, 2017

Let's begin... We planned our trip from 22nd to 24th of December 2017. Due to our work schedules...Read All

37, Hazra Road, Near Shishu Mangal Hospital , Kolkata
Amenities:
  • Internet
  • Parking
  • Indoor Parking
  • Restaurant
  • Free Parking
+ More

Rooms

N/A
Hotel Room
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In High demand

Amenities
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  • Television
  •  + More
N/A
Hotel Room
View Image

In High demand

Amenities
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  • Television
  •  + More

TripAdvisor Reviews

  • hotel_trip
    Lack of coordination among staff....Spoiled my anniversary
    on Dec 24, 2017
    Let's begin... We planned our trip from 22nd to 24th of December 2017. Due to our work schedules, night was the best time to travel for us to reach Tirupathi(5 hours journey) from Bangalore. We tried to call the hotel and check if they allow early morning check-in, but no luck. We agreed. We booked it for an entire day extra, and reach the hotel around 2 a.m. We were hungry, as we could not find anything on the way, so we tried to order from room service. There was a separate page on the menu inside the room which said 24-hour menu, which obviously means you WILL get it at any time. It mentioned dal, rice, chapati's, sandwiches(V & NV), etc. But, as we tried to order, only Curd rice & Veg Sandwiches were available out of the entire one-page menu. As we were very hungry, we had to order veg sandwich, with french fries & Ketchup. But to our surprise, they served us raw sandwiches and potato chips(instead of french fries). We had no other options than to eat it, as it was over 3 a.m. Next morning, the breakfast was average,.after which we went to Tirupati temple for darshan. We were back by around 4 pm. We were hungry again, and the hotels coffee shop and rooftop restaurant were closed. We requested that if we could get at least some snacks, that would help too. The reception said yes to that, after confirming with the restaurant. We were very tired and didn't have the energy to go to the restaurant and eat. We called the room service dept. to get that delivered to the room, but they said nothing is available, other than bhajji, flavored rice(lemon ot tomato) and those sandwiches. I said that I have confirmed with the reception and rooftop restaurant and they have agreed for the availability of snacks items. But he bluntly disagreed. We were furious, and we had to go out to eat something. Then we had dinner at the rooftop restaurant at night, and we checked out the next morning. My question here is, WHAT IS THE USE OF YOUR 24 HOUR ALL DAY MENU, if the items listed there are not available ?? I am not a fussy guest, and I never complain. But I had informed weeks before the check-in that the occasion for my stay would be my anniversary, and HOW WELL HAVE YOU GUYS SPOILED IT. Only the terrace restaurant "Gufha" had some courtesy, and gave good food at the last day's dinner. I would never visit Pai Viceroy Tirupathi again, and would think twice to visit the other locations as well.... More
  • hotel_trip
    Fantastic stay
    on Dec 16, 2017
    It was a fantastic stay, the food is very good, an excellent breakfast buffet spread. Rooms are spick and span, ambient and fantastic to stay... Employees are very helpful... And finally it was excellent to stay here....... More
  • hotel_trip
    BEST SERVICE & YUMMY FOOD
    on Dec 16, 2017
    This is the excellent hotel in Tirupati.Very much suitable for family. Particularly my kids enjoyed"GUFHA"Restaurant.Rooms are clean & hygiene.Happy with staff's response.Surely my choice will be Pai Viceroy whenever we visit.... More
  • hotel_trip
    Bad staff
    on Dec 5, 2017
    The rooms were nice.The staff was very rude.we have to call the house keeping for the toiletries.The staff is very bad.They behave like we are not paying them for our stay.The location of the hotel is good and the view from the room is also very good.... More
  • hotel_trip
    Awesome Hotel
    on Dec 3, 2017
    This is the best hotel I ever stayed in tirupati.I have enjoyed my stay here.Two restaurants Gufha and Plantain leaf maintains high standards.high quality food..tasty..Front office staff were very cooperative and friendly..totally A perfect hotel for family.... More
  • Excellent
    113
  • Very Good
    75
  • Good
    18
  • Fair
    1
  • Poor
    10

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 11 AM.

Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 11 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.