on Feb 23, 2019
We booked the hotel surya plaza for 21st Feb 2019 for marriage of my daughter later did we know that we have made the most wrong decision for stay arrangement for marriage function we DO NOT RECOMMEND anyone to utilise the hotel for any purpose or function
In this competitive environment the hotel fare to made every stay arrangement most uncomfortable,unpleasant backed with cheating with the customer and the government by worst staff
The rooms that were allocated by us were absolutely filthy, unhygienic and the toilets were not cleaned and synchronised in all the four room we booked
They did not supplied neither in jugs nor package water
Beside the staff were not at all cooperative
During booking that was made few days back coffee tea making machine were to be kept in all rooms but were not provided by the hotel during the stay. We experience the same as mentioned in other reviews about this hotel
Infact they charged for every tea and water that waste be delivered although no bill and receipt were given even though we asked for it. I sincerely request trip advisor to stop promoting this hotel as people book this hotel under your credibility.
Worst Experience and nightmare
on Feb 22, 2019
We booked this hotel as it was nearby the wedding location, However the overall experience was nightmare
1.Rude and Irresponsible Staff
2.Things which were committed initially was not met.
3.Dirty rooms and toilets full of hair which is totally unhygienic.
4.The hotel manager Mukesh was one of the most irresponsible and rude person I have ever witness, He crossed all the limits and was accusing us for the services which were not met.
5.This hotel is least bother about their customer and they do not give a damm if you are having a pleasant or going to hell.
6.I feel the license of this hotel should be cancelled as they are least bothered to provide the services and they have forgotten that customer is the king and we can as customer can put you off the market.
7.No discount was given for the services which was not met, I will not recommend this to anyone. Please put extra money and stay somewhere else.It will be good for your good physical and mental health.
i rate this hotel as 0 start
An embarrassment to India
on Sep 9, 2018
For a start my friends where staying here hence why I tried to get about took for the night or else I wouldn’t think of a place like this.
There were people sleeping on the floor at the entrance, the guy at the reception was extremely rude as if he didn’t want to be there, he asked My passport which I provided a copy off, he asked my visa which he doesn’t need to see but I provided that.. he asked for when the entrance to India was etc.. as if he was working at the airport.
He asked for my friends ID which she provided but for some reason he still wasn’t happy.
He said “sorry we can not give you a room and have no explanation at all, I didn’t bother arguing but I told him I’ll make sure I’ll report this.. hence the review.
Very Ordinary Hotel
on Mar 17, 2018
Was in New Delhi to attend a business meeting. Booked this hotel as needed to stay there for only 2 days. But found this hotel to be very ordinary. Did not have cleanliness upto the mark. Also at the time of check out they refused to give me invoice for my stay and asked me that I needed to pay GST if i need invoice.(I have already paid GST via site from which booking has been done). Not a good feeling overall.
Terrible dinghy place
on Feb 20, 2017
My family and I were booked into this hotel as it was close by to a venue of a wedding that we were attending in New Delhi. The facade of the hotel and the entrance itself is tiny and next to some shops and rather dirty and dinghy looking. The rooms were old and unkempt, the colouring and lighting of rooms was horrible and barely had any light, there were no windows and it was overall quite yucky. The toilet didn't even have a seat! It was broken and they hadn't bothered to fix it, but just left it by the side of the toilet. What's more, the hotel ran out of water as well.
The good reviews given are really misleading and it is definitely not a nice place, but rather quite a dodgy cheap dinghy hotel.