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Hotel Supreme (WI-FI Enabled)

1 room, 2 adults
Fair
2.5/5

Worst experience everon Nov 5, 2017

Very unhygienic condition of the room And bathroom, the bucket had a hole and on being asked for ...Read All

4, Pandey Road, Opp. Taj President Hotel, Colaba, MUMBAI, MAHARASHTRA, India, Pin-400005 , Mumbai
Amenities:
  • Parking
  • 24-Hour Security
  • Telephone
  • Room service
  • Business center
+ More

Rooms

Deluxe Single Room
Hotel Room
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Standard Double Room
Hotel Room
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Standard Single Room
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Worst experience ever
    on Nov 5, 2017
    Very unhygienic condition of the room And bathroom, the bucket had a hole and on being asked for replacement very Dirty basket was given, don't expect room service to come fast, Food is bad, it was a company sponcered stay so I had to put but I won't recommend this to anyone.... More
  • hotel_trip
    Dark with low ceilings
    on Sep 6, 2017
    It is quite dark inside the rooms in this hotel and the ceilings are very low. I think I wouldn't have been happy staying here more than as stop off on the way through. That said, I was out enjoying Mumbai so I wasn't in the room a huge amount. There weren't any issues with the wifi. It is somewhere to sleep, not somewhere to have a holiday.... More
  • hotel_trip
    Worst Experience
    on Aug 23, 2017
    I stayed in this hotel for four nights from 17/08/2017 to 20/08/2017. At the time of check-in it was quick and looked clean. But was a nightmare on my stay here. My room on the third floor smell so bad, that i had to sleep with a towel wrapped on my nose. AC leaking, forming a puddle of water, which might even result in electric current in the wall. Broken bed / mattress. Dirty and broken toilets seats. Tea-Coffee maker doesn't work, and if you ask for drinking water, they will ask you whether you want tap water or bottled water. They will charge you excess on the bottled water (wrong bills, for which i have not ordered). Staff of hotel is uncooperative and ill mannered. The food served in the hotel is unhygienic and foul. The washbasin placed next to where the buffet was served, was choked and full of dirty water. Only good thing about this hotel was its prime location (right opposite to Taj Vivanta in Cuffe Parade), and fast internet. However, it is even worst than staying in a lodge.... More
  • hotel_trip
    Hotel Shame not Supreme
    on Jul 4, 2017
    On arrival all looked decent and clean, even the smell of detergent in the reception gave me hope for a clean stay, alas. Our first room had a stuffy mold smell and the mattresses were barely worth calling a mattress as they were so thin. We requested another room as this room had weird stains on the wall and was just disgusting overall. Second room weren't much better, apart from the power failing twice in the hour that we spent there we found stains that were either blood or bryani on the sheets - just disgusting. We checked out and requested a refund where we were just laughed at and offered a shameful 20% of our monies back!! Disgusting, horrible experience!!!... More
  • hotel_trip
    Hotel from Hell
    on Jul 3, 2017
    Terrible hotel! The hotel looks not to bad from the outside but the rooms are the worst I experienced in India. The walls were stained with something I could not identify, the linnen on the bed had stains, not sure if it were blood or maybe rust. My daughter had bite marks on her legs and we only stayed for 1 hour. In the one hour we spent in the room (second room as first one was even worst) the electricity went out twice. The hotel staff refused to refund as for the two nights we were supposed to spend there, the manager / financial manager had a spite full smile on his face just telling us it is our problem, not even apologized for the state of the rooms. This was our last hotel on our trip and ruined our India experience. We booked out after one hour and found a room at the President Taj hotel.... More
  • Excellent
    3
  • Very Good
    14
  • Good
    26
  • Fair
    17
  • Poor
    35

Overview

Hotel Supreme is located 1 km from the World Trade Centre in South Mumbai. It offers a rooftop garden for banquets and a fast food restaurant. The hotel has 56 rooms are spacious and have a double bed, refrigerator, cable television and wall cupboards. The en suite bathrooms are supplied with hot and cold running water. This hotel in Mumbai has a conference hall that can hold between 25 to 40 people. The in-house multi-cuisine restaurant serves Continental, Chinese and Indian dishes. The hotel also provides 24 hour room service, front desk and gift shop. Hotel Supreme also has a coffee shop and is situated close to the Juhu Beach (28 km), Gateway of India (2 km), Colaba Market (1 km) and Elephanta Caves (2.5 km). It is also 3 km from the Churchgate Station and Bus Stop. The International Airport is 25 km away.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.