on Feb 3, 2019
Booked this hotel,Mostly due to the web site photos. We arrived in the early hours of the morning,To the WRONG hotel. Told the hotel we had booked was a sister hotel and that it was full. We had booked 3 delux rooms,King size beds. We where shown up to 1 room that was 20foot square,2nd room 16 foot square,3rd room 14 foot square.each had 3 small double beds.The rooms where clean but very old and dated.After some heated discussions the smallest room was changed to a bigger room. We where told by the staff (i had photos of the rooms we where meant to have on my computer) that they had never seen any room in the chain that looked like them.The staff where excellent very friendly and could not do enough to help.Breakfast was basic but very good.
It is a shame they (managment/web site tells lies) as the staff are very good.
Move to another hotel without notification due to over booking!
on Jan 10, 2019
We booked 3 deluxe rooms in this hotel, 5 months before visiting Delhi. We also arranged transfers from the airport with the hotel, and had been communicating with them before we arrived. The transfer was at the airport ok, but took us to a different hotel! We didn’t actually realise this as it was 4 am and we had just arrived in Delhi after a 10 hour flight. It was when we were shown our rooms we realised we had the wrong hotel. We went back to reception to be told the Sunstar Residency was fully booked so they moved us to this sister hotel. We were told there was nothing we could do! As we were all shattered, said we would fix it the out the following day. The rooms we had although clean, were tiny, old, and 2 were on the main road, which were very noisy. Only one of the rooms were probably an upgraded room, only because it was larger. The following day the manager said there were no rooms in the Sunstar, but offered us another sister hotel for double the amount we had paid for our so called deluxe rooms in the original hotel! After a lot of discussion, the manager moved 2 of us to slightly larger rooms away from the road. As we were only there another 2 nights we stayed there. although we had sent and received a few emails, at no point did they say there was a problem with our booking!
So be aware! The Sunstar is a change of hotels in the same area and will move you without notifications to a “sister” hotel if they need the room you booked.
on Dec 14, 2018
I am a very prominent customer of sunstar family and like always had a great time with hotel sunstar residency staff is good as well as managers are helping and very polite nature highly recommended at a very good location and food is awesome in this hotel....had a nice stay there....
Value for money
on Nov 8, 2018
This hotel was ideal for what we were wanting, good value for money and in a good location, although it’s difficult to say where is a good location as New Delhi is huge.
But this was in a quiet street, very close to a busy market and a variety of restaurants.
The hotel offer a great taxi pick up from the airport. 3 times cheaper than the pre-paid taxi you get at the airport!!
The rooms are clean and services okay, but for the time we were in the room it was ideal for us.
The entire staff made us feel welcome and this goes a long way.
Great Hotel for stay
on Oct 12, 2018
My experience was good with this hotel i stayed here with my wife for 3 days.It's have safe and friendly environment all the staffs are coperative.Rooms are spacious,Food was Nice the taste is too good and hygenic.I have to go for sightseeing and after that depart for Agra so...,the manager of this hotel Mr.Ajay,guide me the best and arrange everything.overall Experience was good i recommend u that if u r searching for the best in budget then opt. This one...