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Hotel Strand

1 room, 2 adults
Fair
2.5/5

Extremely Bad Experienceon May 24, 2019

Beware before going here! It’s not what it looks like in pictures. We stayed here last weekend an...Read All

Opp L&T Mnagement center, New Tungarali, New Tungarali, LONAVALA, MAHARASHTRA, India, Pin-410401 , Lonavala
Amenities:
  • Parking
  • Restaurant
  • Telephone
  • Porter
  • Room service
+ More

Rooms

Deluxe Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Extremely Bad Experience
    on May 24, 2019
    Beware before going here! It’s not what it looks like in pictures. We stayed here last weekend and we had to check out in the night. We tried asking for refund but nor hotel nor OYO helped us. We had multiple bad experiences– Towels and soap were not in the washroom, and we had to call three times for towels. The housekeeping staff kept walking through lobby talking loudly and we had to complain about it. There were insects in the toilet and room. And As you can see, there are broken amenities in the bathroom. When we told the front-desk, they said, “YOU SHOULD HAVE TOLD US EARLIER.” and did not fix it or offer to change to another room. In late evening, a big family group was staying there who were all talking extremely loudly in lobby and rooms, when I went there to request them to be discreet, the man told me, “It’s kids, they WILL shout.” and he threatened me to start a fight. But it was elders who were shouting. When I told the front-desk about it later, they told me they cannot do anything about it and we had to check out because it was IMPOSSIBLE To stay there. OYO had charged me ~750 Rs for the room, and when we were checking out Hotel demanded another 700 from me because I had booked for one person. I understand the confusion but I was checking out in middle of the night to find another hotel and they were even caring about it. This is my worst experience with any hotel and OYO.... More
  • hotel_trip
    Worst experience ever OYO
    on Mar 5, 2019
    I have booked Room via OYO app, my booking ID was HNJW3256 it was prepaid booking. when I went to resort reception at night @ 9:45 PM,receptionist denied my ID.I have given my original Aadhar card and it was valid ID as per policy of OYO.When I spoken with OYO captain MR. Mohammed Ali on call he has put my call on hold for More then 20 minutes, and I have wasted my 50 with Him on call, end of the conversation he don’t have solution for inconvenience. He is in bound of OYO policy. OYO didn’t returned money same time as per policy they’ll take 7 to 15 days. For OYO money is more Matter instead of guest/ customer satisfaction.Shame on OYO I am regretting OYO that OYO has successfully spoiled my Night. ... More
  • hotel_trip
    Worst experience as breakfast is patetic
    on Nov 9, 2018
    Will not recommend anyone this hotel if they are looking for good breakfast. Kindly book room without breakfast. OYO room kindly make a note of this as staff is friendly but you don't give them complete solution. Mineral water is also not provided in room as complimentary.... More
  • hotel_trip
    Not recommended
    on Sep 3, 2018
    Navigating here is not a problem. Car parking is outside the resort which doesn't looks safe. They have amole of car parking available inside the gate but won't allow. Called at 10 for room service but nothing available to eat, not even tea. Management comes rude. Rooms are spacious and clean though. ... More
  • hotel_trip
    Not visiting here again
    on Aug 11, 2018
    the experience was spoiled even before the check in when I was called atleast 5-6 times in a day for an advance payment even when I had booked online with a "Pay at the hotel" option. Further, the rooms were not great, hotel had no amenities. We had paid online for breakfast buffet and when we reached the hotel they apparently changed the T&C and made the breakfast experience so bad that we didn't feel like eating there. Hotel staff was extremely rude and arrogant, no sense of hospitality. Only good thing is the hotel is not very far from the market. However, the other resorts are in the heart of the city itself.... More
  • Excellent
    5
  • Very Good
    4
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  • Fair
    5
  • Poor
    8

Overview

Offering internet access, Hotel Strand is an accommodation in Lonavala. It is reachable from the Lonavala Lake (2 km) and the Maharashtra State Transport Bus Stand (0.5 km ). All the 19 rooms in this 2-storey hotel are have televisions. Each room has an attached bathroom. Laundry, medical assistance, and room service are provided by this hotel in Lonavala. The on-site facilities include a cafe, restaurant, business center, swimming pool, and gym. Front-desk assistance is provided by this stay. Hotel Strand is accessible from he Lonavala Railway Station (0.5 km) and the Pune Airport (72 km). The Rajmachi Garden (6 km), the Celebrity Wax Museum (4 km), and the Valvan Dam (3 km) are a few places that guests can visit.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.