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Hotel Sona Royale

1 room, 2 adults
Fair
2.5/5

Bugson Feb 6, 2019

Just because this is a budget hotel does not excuse the fact that the hotel has bedbugs. The smal...Read All

Rau De Qurem Near Patto Bridge, Panjim, Panjim, GOA, GOA, India, Pin-403001 , Goa
Amenities:
  • Internet Access
  • WIFI
  • 24-Hour Security
  • Room service
  • Laundry facilities
+ More

Rooms

Double Deluxe A/C Room
Hotel Room
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Royale Room
Hotel Room
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Triple Deluxe A/C Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Bugs
    on Feb 6, 2019
    Just because this is a budget hotel does not excuse the fact that the hotel has bedbugs. The small room I was given at the top of the building (405 I think) was ok, though three of the lights were not working. The main problem was that I had to vacate the room at 2am and change to another (luckily there was one available) after I discovered bedbug bites and spotted the blighters disappearing under my pillow. I would even excuse this as an unfortunate occurrence that may not be the hotel’s fault but for the fact that there was no apology, no help given moving my bags at 2am, and no mention of it at all the next morning. The second room I was given was ok, though it had a dripping tap, no hot water, noisy a/c with no control, handprints on the walls, no hangers, dirty light switches, stained sheets and no loo paper - all things that the management could easily rectify. In fact I found the smaller female manager very hardworking and polite, I suspect she is overworked and not given enough resources.... More
  • hotel_trip
    unmarried couples not allowed.
    on May 8, 2018
    as hotel is called couple friendly bt its not..they don't allow unmarried couples..last month i face lot f problem due to this..coz they even dnt mentioned in there booking terms and conditions..me n my friends get in trouble due to this..as we booked on line..... More
  • hotel_trip
    Basic hotel with very basic facilities
    on Nov 16, 2015
    This is a decent budget hotel with relatively clean facilities. The Wi-fi however does not work. All you will get is a bed to sleep on and a bathroom and thats about it. So use this place if you will just be at the hotel for sleeping and out the rest of the time.... More
  • hotel_trip
    extremely friendly staff!!
    on Sep 29, 2015
    have always stayed here in panjim on business as the manager Mr.Philip is very obliging and goes all out to make ur stay feel like home while ur actually on a business trip. the rooms are a bit small but nice and clean. the river facing are the best rooms, my recommendation is Rno. 401 and 404. the room service is good although a little laid back. but definitely worth it for the price.... More
  • hotel_trip
    Holiday SPOILER
    on Mar 15, 2015
    Excellent - walking distance from Panjim Bus Stand - So, if you are business traveller and reaching late, check in for A day. Pilot may charge Rs 20-30. BE CAREFUL: board says 24 hrs check-out if your check-in at, say 8.30 am. Be prompt in informing the reception at 8 a.m. to inform that you are checking out. Else, after 8.30 a.m, you will get the unusual EXCUSE that now the software has entered your second day and the cashier/receptionist can not over ride it. In a nut-shell, you have to pay for second day also. SERVICE: extremely poor. Water cooler is kept outside your room. You have to get water yourselves. Stayed earlier in Oct 2014 - earlier and this time, got the similar excuse from waiter - I am alone and have to attend 24 rooms. VENTILATION - There is no ventilation, not even in bathroom. If you are 2 pax, you are bound to get suffocated in the night. BED SIZE - width is 6-12 inches bigger than Railway Birth. Need to say more about bed size?... More
  • Excellent
    0
  • Very Good
    5
  • Good
    4
  • Fair
    2
  • Poor
    4

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.