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Hotel Solitaire

1 room, 2 adults
Fair
2.5/5

Disgraceful service, no wifi, no pool, pure shocking on Dec 19, 2017

Wifi didn’t work, waited 2 hours for them to fix it but didn’t fix it. Wouldn’t refund and I didn...Read All

New Sanjay Nagar,Opp Airport Colony,Sahar Road,Chakala,Andheri east, Andheri (East), MUMBAI, MAHARASHTRA, India, Pin-400099 , Mumbai
Amenities:
  • Internet Access
  • Restaurant
  • Transportation Service
  • 24-Hour Security
  • Telephone
+ More

Rooms

Supremo Single Room
Hotel Room
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Senate Suite
Hotel Room
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Sapphire Double Room
Hotel Room
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Supremo Double Room
Hotel Room
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Sapphire Single Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Disgraceful service, no wifi, no pool, pure shocking
    on Dec 19, 2017
    Wifi didn’t work, waited 2 hours for them to fix it but didn’t fix it. Wouldn’t refund and I didn’t even use the room. Power sockets and tv didn’t work and there was construction I the bet room. Terrible! Disgraceful place!!!... More
  • hotel_trip
    Terrible, Worst, Pathetic, Arrogant & Rude Staff.. Just AVOID Staying at this hotel
    on Jul 17, 2017
    My company as booked this hotel for me and my family for 13 nights (6th July till 19th July), since there was no other hotel available near to my work place. Me and my wife noticed and saw their staff, especially the ones sitting at the reception as very rude to almost all incoming customer and then after 3 days of our stay, they started the same with us. Even though mine was a corporate booking, they kept insisting that i pay them advance and which i did also, an amount of 20k was paid to them. Starting, another day, they again started asking us questions like: For how many days you will be here as if they didn't had booking details with them and they again started asking for advance payment. After 8 days of our stay, they refused to provide us services like Wi-fi, etc till we pay them more money and obviously were rude in communicating all this with us. I went to pay them complete room rent for all days, so that i could also get it reimbursed from my company on time, but they refused to give me an invoice for that. In no time again, they started misbehaving and became rude with us. This time of course, we also started to be rude with them back and hence we ended telling them that we will now pay the entire amount when we check out from there. Now, the most terrible and worst thing that a hotel staff could do happened the very next morning with us. My wife and my son (1.5yr) were going back to Delhi on 17th july and they stopped us that they will only let us go if we make them the outstanding payment. They very well knew that i was staying back and had my luggage in the room, but still they created a drama at the reception and their verbal rudeness reached to physical assault. My wife immediately called up the police and with that fear, they let us go. I came back from the airport, went to the hotel and the police were waiting to hear our side of the story. I finally checked out on 17th itself, paid them their dues and went straightaway to police station and lodged an FIR. Such hotels should actually stop running and their hotel staff should be taught a big lesson. I have been assured by the police that they will take respective action and i hope they do. DON'T EVEN THINK OF CHECKING IN TO THIS HOTEL, EVEN IF YOU DON'T HAVE ANY OTHER CHOICE.... More
  • hotel_trip
    A great experience
    on Mar 26, 2017
    Really enjoyed my stay at the Solitaire - huge rooms with the biggest shower I've ever seen. Comfortable bed (but the linen was a bit scratchy). The manager (Shushma) was extremely pleasant and attended to our every need - she was wonderful and helped arrange visit to sites etc. Excellent Wifi. Would recommend.... More
  • hotel_trip
    Good decent hotel conveniently located near airport
    on Mar 23, 2017
    Hotel conveniently located near Mumbai Airport, equi distant from both international and domestic airports. Good obliging staff to make you comfortable. Wide ranged menu with varieties of stuff but food is over priced. free wifi, airport transfers and a buffet breakfast add up to their service. There was a big variety thrown for breakfast (free), Freshly cut fruits, cornflakes and milk, idli chutney & sambar, poori and chole, samosa and boiled eggs with of course bread butter and jam topped with pineapple juice.... More
  • hotel_trip
    Over priced
    on Mar 19, 2017
    Firstly the service that this hotel provide is very very poor. Room were not maintain nicely. Above all there were NO Hot Water in the bathroom. When I call the maintenance guy, he came to the room and told us to keep the water running for 30 mins so the hot water may come. Its really a crime to waste water so much and these people in the hotel are very cool about saying to me " so what is the water is been wasted. We have so much of water. I actually felt bad and told them to change the room and they told us all floor are the same rudely. They have charge us 4000 rupees, according to me experience and being an ex hotelier. They have over priced them self and could not provide the minimal service which is considered the least. They really has to improve on food quality and overall to reconsider in maintaining the property and also to educate the Front office staff to be more warm and friendly. Everyone has a sour face and seems to drag themselves to work. being rude is not the criteria in hospitality industry. Polite and friendly should be the main thing which is lacking very very badly. I was staying for 3 days and 2 nights and I did not get newspaper or wake up call or for the matter a kettle for coffee making. bad experience!! Will not recommend to anyone. Lots to improve and improvise. Hotel the hotel takes care of all comments seriously.... More
  • Excellent
    10
  • Very Good
    18
  • Good
    20
  • Fair
    20
  • Poor
    23

Overview

Strategically situated at a distance of 1 kilometer from the airport and andheri station in Mumbai, Hotel Solitaire is an ideal stopover. This hotel comprises of 45 well-designed rooms. The property is equipped with modern facilities like airport transfers, breakfast services, internet access, complimentary newspapers, laundry facility, restaurant, banquet facility, currency exchange, ATM/banking facility, meeting rooms and a travel desk. The hotel also provides medical aid during emergencies.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.