Basic but high priced
on Dec 19, 2017
The facilities in the room are pretty basic here but the off season prices look like peak season prices. The reception staff are top class and the travel desk quite good. The restaurant offers only North Indian food at night and the quality is unspeakable though the prices kept steep. The variety of food available is too limited to choose from. The reference to food is limited to vegetarian fare since I and my wife are vegetarians. The non vegetarian food may or may not be good. It is walking distance from Charing Cross and taht per se is a charm. The steep climb to the hotel from the road may be considered an excercise. The Rose Garden is located close by and is another charm of the location.
Priced high for basic amenities
on Nov 13, 2017
This hotel is priced too high for very basic amenities.
I was assuming for the price i paid to get a decent service - but was highly disappointed.
The Executive room i had booked was on 3rd floor, with no lift.
They offered a deluxe room on 1st floor (for the same price, without any compensation - because i had difficulty going up). The difference between deluxe and executive is that, the executive room has wooden flooring, whereas the deluxe has tiles (which gets pretty cold in Ooty). The room size are exactly the same and same amenities.
Quite small - no place for extra mattress :-)
Water bottles, given only on Day-1.
Second and subsequent days - they don't offer. After giving a piece of my mind, they gave.
But it feels like you have to ask for it - which is contrary to the nature of hospitality.
The Wi-Fi is pathetic. It hardly reaches the room - so, don't even rely on it.
Hot water in Ooty is necessary 24 hours in hotels, especially when you pay so much. But here it's rationed for 2-3 hours in the mornings and 2 hours in the evenings.
Not worth it.
No kettle available / no tea/coffee service (you have to pay, if you want it).
Breakfast is a joke. Apparently they give Rs.150/- per person, though they gave us only worth Rs.100/- the first 2 days. But they don't tell you what it is, neither does the restaurant staff. The restaurant is 2 blocks away. They keep a track of what you eat and charge you for extra. They don't give bill, but random numbers are given.
When on 2nd day i found they were charging me an exorbitant rate, i made a noise, and then they apologised and said it was meant to be Rs.150/- per person per day.
2 senior management staff gave me the coupons, and deliberately they gave only for Rs.100/-. At least the second person apologised. The first one was very arrogant and in spite of telling me i had a meal plan (breakfast), they told me i had to pay for breakfast.
Overall, a lousy hotel - I WILL NEVER STAY THERE, and would never recommend for anyone wanting a decent stay.
There is a school next door and the football and basketball court and students play .. and make a lot of noise in the afternoons.
on Oct 13, 2017
Very Good Budget Hotel With decent food available in their restaurants. Rooms are decent with good hygiene. The commute to places is easier with this hotel because of its location. Services are commendable .
Good Hotel but slightly expensive
on Aug 3, 2017
We went there last year in Jan. service at the hotel was decent but tariff was high for the quality of the room. We don't get hot water till about 7 AM in such cold weather. Breakfast was served as complimentary. it was decent.
Decent hotel to stay but no lift
on Jun 29, 2017
I went to the hotel with my family for a 2 day stay it was good with good stay quick service complimentary breakfast that was good but there was no lift facility. One good thing was they have there own restros both veg and non veg you need not to go far for finding food. Good to stay could improve bit.