Poor attitude of customer care executive of booking department
on Nov 16, 2019
Very rude..on entering my details immediate call came.wI said I m travelling on bus and would prefer to know details over chat and ended the call. But then repeated calls came which was quite disturbing.When I asked for rates over chat.. she said check it on website...is this attitude u have to deal with customers?she even blamed I was behaving rudely....I will never suggest this hotel to anyone forget booking
Very bad hotel for family staff very rude and not a safe hotel
on Feb 28, 2019
Very bad experience not safe for family we booked superior room where a was not working at all also room service was very bad took them 1 hour to get tea please don't book this hotel you will regret I
Will never book this hotel again
False promises, dirty filthy room, very over-prized
on Apr 22, 2018
I travelled with family to this hotel and they provided a AC room at the very back of the hotel after charging a hefty tariff, next in the room the AC had no temperature control and was cooling too much, hence we requested them to fix the issue when we checked in, till night no one attended to the problem, late night they said nothing can be done and we should adjust, like other guests in the past have, yes ADJUST is the what the manager said. We did not sleep properly all night due to malfunctioning AC, morning when we reached out the manager about the issue he called all his staff and started scaring us and insisted that we should pay and leave. We called the owner multiple times and he was not interested to even revert or assist in this situation. He later did not receive any calls. PLEASE NOTE Most of the hotels in Puri fool you the same way, so please be very careful while checking into such hotels they are their to fool u.
SHAKUNTALA HOTEL , PURI - A PLACE OF COMFORT
on Jan 4, 2018
Shakuntala Hotel and Shakuntala Palace are separate hotels though may be of the same owner. The Shakuntala Hotel is the elder of the two sister hotels. It is located right on the Sea Beach Road while Shakuntala Palace is slightly off the road. My recent stay at Shakuntala Hotel has given me a beautiful experience of comfortable stay.
The Double Bed A.C. Delux room was of adequate size with good furnishings very clean, linens and with a sea view from the room itself apart from the balcony. The staff were very well behaved and friendly. The service was prompt and cordial.
Shakuntala Hotel has a beautiful dinning hall in the basement of the building. It serves only to the boarders and not open to outsiders. Orders for meals of choice were booked in advance and then at scheduled time the same were served at their beautiful dinning hall or at room.
Cleanliness is undoubtedly a plus point. presently elevator is being added also yet the rates are very reasonable. The location is great just opposite the sea beach.
Comfort level increased
on Dec 19, 2017
First of all let me clarify something. Hotel Shakuntala and Hotel Shakuntala Palace are two different hotels although under same ownership. Hotel Shakuntala is right opposite to the sea beach and the palace one in an alley next to Puri Hotel.
This is probably my fourth stay at Hotel Shakuntala, the difference is that this time we were traveling with my one year old daughter. Check in process was real smooth, the hotel manager as well as the assistants were courteous. The location of the hotel is fantastic. I stayed in room 302 which is a sea facing one, you actually can view the sea sitting on your bed.
The room was big, with all basic amenities ( as per Puri standard). They clean your room twice a day which is pretty good.
If you are traveling with your kid, the hotel helps you with all proper customized food.
Very much recommended.