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Hotel Saim Palace

1 room, 2 adults
Fair
2.5/5

Can not stress enough, AVOIDon Nov 26, 2017

Worst place we've ever stayed. We got to Mumbai around 10pm after a whole day of traveling from N...Read All

, Mumbai , Mumbai
Amenities:
  • Internet Access
  • WIFI
  • Breakfast Services
  • Room service
  • Laundry facilities
+ More

Rooms

Deluxe Room
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Can not stress enough, AVOID
    on Nov 26, 2017
    Worst place we've ever stayed. We got to Mumbai around 10pm after a whole day of traveling from Nepal. Our room wasn't ready and they "cleaned" it when we arrived at the hotel. No one could speak English and they just kept saying to wait. We finally got into our room after 11pm and went straight to bed, when someone from the reception started to knock at our door every 5 mins which we avoided to answer as we wanted to sleep and thought the message was clear but nope, they carried on till around midnight. So we opened the door and they asked us for our passports at which we got pretty annoyed as it was 12am and they had us waiting forever for our room and told them we would of done it the morning after. They finally left us alone. The area looks really doggy so much we've decided to shorten our stay. The "hotel" is actually in a building of flats (I suppose), on the third floor, and it's just a desk with a hallway and few doors which are the rooms. There was no hot shower in our room, the fan so loud you couldn't sleep, mattress non existent so that you basically sleep on the wooden base of the bed. The building was extremely dirty and looked abandoned - the third floor where the rooms are wasn't too bad but all together this place was just horrible. ... More
  • hotel_trip
    Awful
    on Apr 30, 2017
    One of the worst hotels I've ever stayed in. In our two weeks in India this was the most expensive room, and by far the worst. Avoid it unless you have no other option. The 'deluxe room' itself was dusty and dirty, the smell was bad, and the it was so damp that our clothes were still wet after being hung up to dry for two days. There is no proper window and no natural light, which makes it feel like a bit of a cell. Outside the grate in the bathroom you can hear rats skweaking at night (as I write this I can hear them) and there was also rat poo on the windowsill. There is even a friendly black crow - which we named Jeeves - that sits in its nest right outside the bathroom widow and watches you with beady eyes while you enjoy your very cold shower. The hotel, while very near the Masjid metro rail line, is on the third floor of a huge and dirty building. The staff, who are accommodating but serious, sit at the bottom of the hall all day, so you can hear conversation and tv all day. Peace and quiet is not something you'll get here - but there you won't get that anywhere in Mumbai. One saving grace is it's location,(it's three minutes walk to the metro line, which connects to the main terminus), and there are a few good restaurants around. The free chai and breakfast also aren't too bad and both the AC and fan work well. It seems like a hotel for locals rather than travellers. You should be able to get some where nicer and more central for the same price. (We payed 3600, excluding 18 per cent tax, for three nights). Keep this hotel as your last possible option.... More
  • hotel_trip
    Not So bad Hotel with Great owner
    on Mar 23, 2017
    Pros : * Great Location (Nearby railway station, Freeway, Market) * Very Polite & helpful Owner cum receptionist. * Free Breakfast. Cons : * Always an unpleasant smell travels in room may be because of location. * Hotel address is not easily reachable .... More
  • hotel_trip
    Unprofessional and liers
    on Mar 21, 2017
    We were supposed to arrive at the hotel at 10:30am, but they decided to paint our room the same morning we arrived. It was finally 1pm when we got there and they told us they didn't have room at that moment. Asking more, they started saying there was another guest in the room and that we had to go back at 4pm. At the end we saw the room: they were painting it and they wanted us to sleep there, with the toxic smell. Liers and unprofessionals. Not recommended at all! ... More
  • hotel_trip
    Ok
    on Mar 20, 2017
    Would not recommend for girls travelling alone, looked kind of sketchy neighborhood at night. Recommend getting an Uber straight from airport/train station when you arrive, really hard to find otherwise. Arrived at 8 in the morning, walked up to the third floor, saw about 15 rats on second floor.. Room was ok, the A/C was loud though. Good price if compared to mumbai prices, ok for 1-2 nights. Location was kind of good - near Crawford market.... More
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Overview

Hotel Saim Palace is in Mumbai, complimentary breakfast is served every morning. Free high speed internet is available. Housing a total of 10 rooms spread over 3 floors with amenities such as beds to relax and wardrobe. Other services include 24 hours of front desk and room service facility and elevators for guests convenience. Guests are served with laundry services as well. Attractions like Gateway of India (5 km) and Chowpatty is (2 km).

Policies

Check in Check out

Hotel Check-in Time is 10 AM, Check-out Time is 10 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 10 AM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.