Pls show more interest in your new guests
on Feb 5, 2019
Ours was a leisure stay for 3 nights.
Hotel is clean, neat and compact with above average location for the business traveller.
Restaurants in hotel are well known, popular and deserved with a variety of veg and non veg dishes and separate if desired.
Room service was prompt and reasonable. Particular mention for Manoj who showed he cared and was active to please.
Unfortunately this did not extend to front office staff who gave the impression they were busy and didn't care. Lots of them who sent an unreasonable time on known business travellers but ignored new guests. We requested two door keys simply my wife and I were going out at different times. We were informed this was not possible as this would deactivate one of the keys?!
Every time we passed Reception (several times a day over 3 days) we were never greeted which is a pity. A smile would have gone a long way.
I also feel there were more staff at Reception than needed as some of the things they were doing could have been done by back room office. That way the perception of more staff than guests could be overcome and also would have perhaps diminished the frustration I felt on how helpful they actually were.
All said I am really saying that this could have been better experience and it was easily in their own control.
Outstanding lunch buffet starters
on Jan 24, 2019
Did their lunch buffet— the starters are terrific — kebabs and chili cottage cheese and way better than the main course. Excellent service, clean restaurant, comfortable ambience—and the sapodilla halwa dessert was outstanding. Definite repeat value.
Good Property in the hands of wrong people
on Dec 30, 2018
Sai Palace Grand is a standard property, administered poorly by wrong people. The property is clean, cozy and comfortable. It offers standard amenities at affordable rates, but guest service is a casualty.
There is no one to take care of your needs. The worst form of service is from the house keeping and the front office.
I stayed in this hotel with family for two nights. At the time of check in, we were informed that our rooms (two rooms) would be in two wings. Later on they promised that they would provide adjacent rooms on the second day. But nothing happened. At the time of checkout the front office guy (when confronted with his promise) told me that he was too busy and forgot the promise made to me. Consequently, though we booked Executive Room, we stayed in standard room. At the time of checkout, he asked me to pay for the Executive room (which I never occupied) and adjust the excess payment during my next visit to the property. I refused to his suggestion and reluctantly he agreed.
A trolley with housekeeping stuff was kept before my room for hours and it obstructed our way whenever we opened our door. Our triple occupancy room was given an extra bed only after repeated requests. Even when the boy brought the mattress, he forgot to bring the sheets and pillow!
But, the place is indeed good and clean and also provides excellent complimentary breakfast. Things will improve with proper, professional management.
Great food with prompt service
on Nov 11, 2018
Visited on Sunday afternoon for family lunch (ala carte).
Chatpata Zhinga was very fresh and yummy.
Aloo methi til ki tikki delicious.
Blue Moon mocktail was good.Dun Runner Average.
Chicken Pathani was very good.
Subjiyon ka Milan very delicious.
Butter kulcha very good.
In Desserts Chikoo Halwa was yummy.Gadbad ice cream was very nice.
Overall a very good dining experience.
The place is clean and air conditioning is well balanced.
on Nov 1, 2018
Small and compact and warm reception. The doorman was very cordial and the bellboy excellent. Food was good and service provided at odd hours of the night.clean beds fresh towels and decent toilet Amenities with a compact decent washroom.