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Hotel Royal Park

1 room, 2 adults
Good
3.5/5

No managementon Apr 24, 2018

Overall hotel infrastructure is good but Hotel staff does not know what is hygiene? Extra blanket...Read All

Besides ICICI Bank Learning Center Old Mum Pune Highway Khandala Lonavala , Lonavala
Amenities:
  • Restaurant
  • Free Parking
  • Swimming Pool
  • Laundry
  • Elevator
+ More

Rooms

AC Premium Room
Hotel Room
Amenities
  • Towels
  • Flat-screen TV
  • Free toiletries
  • Toilet
  •  + More
N/A
Hotel Room
View More Images
Amenities
  • Towels
  • Flat-screen TV
  • Free toiletries
  • Toilet
  •  + More

TripAdvisor Reviews

  • hotel_trip
    No management
    on Apr 24, 2018
    Overall hotel infrastructure is good but Hotel staff does not know what is hygiene? Extra blanket given was very dirty, LID of dustbin was broken, table cloth of restaurant not washed for years. Charged INR 1000 for extra bed, receipt not issued, No managerial staff present at hotel, staff does not know the hospitality. Hotel and restaurant not wheel chair compliant (not suitable for old persons) Beds and bedding suitable for couples only, No seating furniture like chair or sofa in room, you have to sit bed only. Wifi was not working... More
  • hotel_trip
    Poor hospitality
    on Aug 26, 2017
    Cleanliness is very poor, requires pest control. Staff behaviour was rude. Not at all cooperative. Restaurant had a menu card but items were limited. You have to eat what they cooked, then what is the need of keeping menu card. They were charging 10% service fee for delivering food in the room which no other hotel does. ... More
  • hotel_trip
    Very Nice Stay at Royal park.
    on Aug 16, 2017
    Royal park is located at very convenient place and easy approachable right on old Mumbai Pune highway or express way. Open spaces are neatly maintained with lot of greenery and very clean. This environment gives very peace feeling when came for relaxation. Best part I liked was the ROOMs, all accessories like towels, soap , Shampoo and special attention was the new toothbrushes along with toothpaste and small hair oil pouches were provided. Good mini park and swimming pool for Kids enjoyment. Another great part was the breakfast and Food quality and ontime service. Food quality was really good.Parking space is also enough and safe. Overall hospitality and room quality was good and must recommend to others.... More
  • hotel_trip
    Stay in Hotel Royal Park
    on May 16, 2017
    Stayed in Hotel Royal Park Lonavala with family on13/14th May'2017. Rooms were good. Amenities provided in the room were adequate. Toilets were clean and well maintained. Food in the Restaurant was okay. Complimentary breakfast provided was quite good, though not varieties were available but whatever was provided was good enough. Behavior of the staff was very courteous. Overall a very good stay,... More
  • hotel_trip
    Not a good hotel to stay except location
    on Mar 17, 2017
    We called and booked the room for 2 days and had paid 2000 in advance as requested by the hotel guy. When we checked in guy at the front desk wanted us to pay the rest of the amount in cash. When we had called before we had confirmed that they will take card payment also. We insisted on paying in card and he gave all possible reasons to avoid it like internet doesn't work and so on...still we insisted on paying through card and finally he told us to pay the taxes in cash and rest in card. We paid some amount in card and did not have cash handy to pay at that moment so told we will pay later. He insisted us to tell that we postponed the plan and did not check in to hotel as planned if we get any call from the guy whom we had called and booked...probably to put all cash we payed to his pocket...this guy at front desk was behind us all the time in hotel whenever we went out of our room asking for the remaining cash to be paid as if we will run away with his money and it was very irritating. Complimentary breakfast had only poori baaji and coffee/tea on 1st day and idli ,poha , coffee/tea on 2nd day so here don't go for cp plan.We had AC room but AC was very old and was nothing more than table fan. We had to switch on ceiling fan to avoid heat. Paste brush and soap provided in the hotel were used ones. Avoid this hotel as here guys maintaining hotel just looked like making money and not providing any facility... More
  • Excellent
    8
  • Very Good
    7
  • Good
    9
  • Fair
    7
  • Poor
    4

Overview

Hotel Royal Park

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.