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Hotel Royal Park

1 room, 2 adults
Good
3/5

Excellent Staying Experienceon Jan 13, 2019

To add a note here that before booking our stay at this place I had gone through almost all the t...Read All

Besides ICICI Bank Learning Center Old Mum Pune Highway Khandala Lonavala , Lonavala
Amenities:
  • Restaurant
  • Free Parking
  • Swimming Pool
  • Laundry
  • Elevator
+ More

Rooms

AC Premium Room
Hotel Room
Amenities
  • Towels
  • Flat-screen TV
  • Free toiletries
  • Toilet
  •  + More
N/A
Hotel Room
View More Images
Amenities
  • Towels
  • Flat-screen TV
  • Free toiletries
  • Toilet
  •  + More

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Excellent Staying Experience
    on Jan 13, 2019
    To add a note here that before booking our stay at this place I had gone through almost all the travel sites to check the review about this hotel and in 95% cases I had observed people reviewed this hotel as bad to very bad; but I did a try and once the chose this hotel and reached and stayed there I came to know that recently in Dec 2018 the management of this hotel was changed to a new one and all those negative reviewes were related to previous management. Hence the stay this time in Jan 2019 was excellent and the recently changed management staffs were too good..overall it was a nice staying experience. the location, calmness, accessibility, amenities, politeness of the management staffs, parking space, cleanliness and the mountain view...wonderful staying at OYO Hotel Royal Park, Khandala booked through MakeMyTrip.... More
  • hotel_trip
    Non professional service, poorly maintained
    on Jul 18, 2018
    I checked in to this hotel on July 13, 2018. Most hotels allow early check in if room is available. In this hotel they will not unless you pay extra. I had requested a pool facing room at time of booking and they had confirmed my request via email, but at check-in they had no pool facing rooms, but they had an excellent alternative; a room with window facing an adjacent property of ICICI bank whose pool we would be able to see. From one corner of Room 105 given to us we could get a glimpse with some portion of that swimming pool. Coming back to the swimming pool of Hotel Royal park; it's dirty, more so the kid's section. I didn't dare entering the pool for the fear of getting infected with disease. The room was stinking and the bed and pillow linen was unclean. Fortunately, I had carried my own bedsheets. The restaurant was in a very poor condition, but there are no eateries near this place so we had to do with it. There were lizards all around. Now the most pathetic part. My package was a breakfast included one. I had asked prior to check in if the breakfast was buffet or set menu. The answer I received was "Your request is approved". To a second mail clearly spelling out that I am enquiring about buffet breakfast or set menu, the reply was "we offer breakfast on weekdays as per menu card. Buffet breakfast as per room occupancy." Since there was no time left I went ahead with the payment. In the morning without any request, tea was provided to us in room. So I called up the restaurant to enquire why breakfast was not brought and asked him to bring bread butter and omelette which was promptly delivered. On checkout I got a rude shock when they charged me around INR 275 for the breakfast. When I told them my package is breakfast included, the reception guy told me that nonveg is not part of included breakfast and I need to pay up. It seems they haven't invested in caller ID phones and delivered me tea that somebody else had ordered. Thankfully it was only a 1 night stay. Room price was INR 3300 per night. Never again to this place.... More
  • hotel_trip
    No management
    on Apr 24, 2018
    Overall hotel infrastructure is good but Hotel staff does not know what is hygiene? Extra blanket given was very dirty, LID of dustbin was broken, table cloth of restaurant not washed for years. Charged INR 1000 for extra bed, receipt not issued, No managerial staff present at hotel, staff does not know the hospitality. Hotel and restaurant not wheel chair compliant (not suitable for old persons) Beds and bedding suitable for couples only, No seating furniture like chair or sofa in room, you have to sit bed only. Wifi was not working... More
  • hotel_trip
    Poor hospitality
    on Aug 26, 2017
    Cleanliness is very poor, requires pest control. Staff behaviour was rude. Not at all cooperative. Restaurant had a menu card but items were limited. You have to eat what they cooked, then what is the need of keeping menu card. They were charging 10% service fee for delivering food in the room which no other hotel does. ... More
  • hotel_trip
    Very Nice Stay at Royal park.
    on Aug 16, 2017
    Royal park is located at very convenient place and easy approachable right on old Mumbai Pune highway or express way. Open spaces are neatly maintained with lot of greenery and very clean. This environment gives very peace feeling when came for relaxation. Best part I liked was the ROOMs, all accessories like towels, soap , Shampoo and special attention was the new toothbrushes along with toothpaste and small hair oil pouches were provided. Good mini park and swimming pool for Kids enjoyment. Another great part was the breakfast and Food quality and ontime service. Food quality was really good.Parking space is also enough and safe. Overall hospitality and room quality was good and must recommend to others.... More
  • Excellent
    9
  • Very Good
    7
  • Good
    9
  • Fair
    8
  • Poor
    4

Overview

Easily accessible, Hotel Royal Park in Old Mumbai Pune Highway is an ideal leisure getaway, which is close to Khandala Railway Station and 2.3kms from Lonavala. This 2Star retreat is well designed with a landscaped garden area with swings and sides and an outdoor swimming pool. Guests can also enjoy a game of badminton. Offering the refreshing view of the garden area are AC Deluxe and AC Premium rooms, which are double bedded and equipped with a cable TV. The bathrooms feature shower and free toiletries. Guests can satiate their morning hunger pangs with a vegetarian fare. Other facilities include laundry, free parking, restaurant for Indian and Chinese cuisines, and airport shuttle service. Guests can have fun times by exploring nearby sites such as Kune Falls and Bhushi Dam, which are 2.3 & 5.3kms away, respectively, while Lion's Point and Tiger Point are both 8.1kms away. For more entertainment, one can visit the Adlabs Imagica, which is 12.6kms away.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.