on Apr 24, 2018
Overall hotel infrastructure is good but
Hotel staff does not know what is hygiene?
Extra blanket given was very dirty,
LID of dustbin was broken,
table cloth of restaurant not washed for years.
Charged INR 1000 for extra bed, receipt not issued,
No managerial staff present at hotel, staff does not know the hospitality.
Hotel and restaurant not wheel chair compliant (not suitable for old persons)
Beds and bedding suitable for couples only,
No seating furniture like chair or sofa in room, you have to sit bed only.
Wifi was not working
on Aug 26, 2017
Cleanliness is very poor, requires pest control. Staff behaviour was rude. Not at all cooperative. Restaurant had a menu card but items were limited. You have to eat what they cooked, then what is the need of keeping menu card. They were charging 10% service fee for delivering food in the room which no other hotel does.
Very Nice Stay at Royal park.
on Aug 16, 2017
Royal park is located at very convenient place and easy approachable right on old Mumbai Pune highway or express way. Open spaces are neatly maintained with lot of greenery and very clean. This environment gives very peace feeling when came for relaxation. Best part I liked was the ROOMs, all accessories like towels, soap , Shampoo and special attention was the new toothbrushes along with toothpaste and small hair oil pouches were provided. Good mini park and swimming pool for Kids enjoyment. Another great part was the breakfast and Food quality and ontime service. Food quality was really good.Parking space is also enough and safe. Overall hospitality and room quality was good and must recommend to others.
Stay in Hotel Royal Park
on May 16, 2017
Stayed in Hotel Royal Park Lonavala with family on13/14th May'2017. Rooms were good. Amenities provided in the room were adequate. Toilets were clean and well maintained. Food in the Restaurant was okay. Complimentary breakfast provided was quite good, though not varieties were available but whatever was provided was good enough. Behavior of the staff was very courteous. Overall a very good stay,
Not a good hotel to stay except location
on Mar 17, 2017
We called and booked the room for 2 days and had paid 2000 in advance as requested by the hotel guy. When we checked in guy at the front desk wanted us to pay the rest of the amount in cash. When we had called before we had confirmed that they will take card payment also. We insisted on paying in card and he gave all possible reasons to avoid it like internet doesn't work and so on...still we insisted on paying through card and finally he told us to pay the taxes in cash and rest in card. We paid some amount in card and did not have cash handy to pay at that moment so told we will pay later. He insisted us to tell that we postponed the plan and did not check in to hotel as planned if we get any call from the guy whom we had called and booked...probably to put all cash we payed to his pocket...this guy at front desk was behind us all the time in hotel whenever we went out of our room asking for the remaining cash to be paid as if we will run away with his money and it was very irritating. Complimentary breakfast had only poori baaji and coffee/tea on 1st day and idli ,poha , coffee/tea on 2nd day so here don't go for cp plan.We had AC room but AC was very old and was nothing more than table fan. We had to switch on ceiling fan to avoid heat. Paste brush and soap provided in the hotel were used ones. Avoid this hotel as here guys maintaining hotel just looked like making money and not providing any facility