on Oct 5, 2017
This hotel is highly over priced . Compared to this hotel there are plenty other better options. Also the location is nothing great. It is in a small lane. Rooms are very average. Breakfast was the only saving grace.
on Sep 20, 2017
Very Good location , good staff but rooms were just ok service was fine. Value for money if u want a good hotel in heart of city , nearby all good eating joints and places to hang out are there . And the buffet provided by the hotel in morning was also ok.
Overall a fine experience
Great Example of Good Hotel and Good Staff
on Aug 19, 2017
The stay at hotel was very pleasant and enjoyable for me. I liked the location very much. The service people everywhere were very nice and polite :)
When in the city of joy - Kolkata, do book your stay at Hotel Roland, Ballygunge.
Staff Friendly ... But
on Jul 15, 2017
Claims to be more than it really is - and charges way over the top.
Some rooms are very tatty and tired - and need a complete refit.
Breakfast is served as part of the package - but plates / glasses etc are often dirty and I have seen them being dried off with a very filthy cloth.
Staff smoke in the stairwell - which is not legal - and leads to very bad smells in some of the public areas upstairs.
There is also a building site behind the hotel which is very noisy and starts at 0500
WiFi is free - but does not reach inside some rooms
As return visitors staying for a long stay (two weeks) - I would have hoped for some discount / reduced charge - but this was not offered at att.
The hotel charges prices that are 4 star level - but does not deliver service of that standard at all
The staff are friendly and helpful - which is its redeeming feature.
The manager needs to get a grip on this enterprise and ensure that the operation is tidied up and that standards are kept at an appropriate standard.
NIce Hotel at a Great Location
on Jun 10, 2017
This Hotel is located in the Rowland road very close to the Elgin Road and is closer to visit all the city attractions and I stayed at this place from 30th to 31st August 2016 along with a friend.
The check in was very smooth and we were given a welcome drink on arrival.The room was also nice even though it was a bit small, the amenities were good like the complimentary breakfast, free shoe polish service and the complimentary snacks basket inside the room.
The Breakfast was good and consisted of Eggs, Bread Toast with Jam and Butter, Orange Juice, Dosa, Idli, Puri Subji, Sandwiches, Rosogolla, Fruit cake and Cofee.The service was also good and the place is located in a calm residential neighbourhood.