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Hotel Rock Heaven

1 room, 2 adults
Good
3.5/5

Poor welcoming!!! Very bad experienceon Jul 22, 2017

No welcome etiquette, small room with very small unhygienic bathroom. Room is also not lively...v...Read All

SH-13, Mashobra 2, Naldhera Road, Mashobra, SHIMLA, HIMACHAL PRADESH, India, Pin-171007 , Shimla
Amenities:
  • Parking
  • WIFI
  • Internet access-wireless
  • Restaurant
  • Housekeeping
+ More

Rooms

Deluxe Room
Hotel Room
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Super Deluxe Room
Hotel Room
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New Year Festive Period
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Poor welcoming!!! Very bad experience
    on Jul 22, 2017
    No welcome etiquette, small room with very small unhygienic bathroom. Room is also not lively...very congested. I had done advance bookings but have to cancel at time of checkin seeing staff behaviour and attitude.... More
  • hotel_trip
    The worst experience I had...
    on Jul 22, 2017
    Unhygienic rooms, no hospitality standards, very rude staff, no sense to talk, fools the customer . My experience was the most worst experience I ever had with this Hotel. I would recommend not to try this hotel.... More
  • hotel_trip
    Serene valley view
    on Jul 18, 2017
    We went in December 2009. It was very cold. We had to request the staff to keep the room clean and told them to keep the room heater running so the room would get warm by evening time.. The staff was nice. The room we had it had a huge window which gave an excellent view of the valley and some lovely moments during sunrise every morning. TripAdvisor does not have option to select December 2009 so I selected Dec 2016 as that field is mandatory but we went to stay in this hotel in Dec 2009.... More
  • hotel_trip
    Sharing my bad experience
    on Jul 10, 2017
    I am sharing my terrible experience with Hotel Rock Heaven (Masobra, Shimla, HP). I was searching for a hotel with a family room in Masobra(Shimla, HP) because we are three adults and a small kid below 2 years. I found Hotel Rock Heaven on tripadvisor. Reading reviews about Hotel Rock Heaven and specially ignoring the reviews regarding rude and unprofessional behavior of hotel staff, I selected this hotel as it was located in our destination location Masobra. Moreover hotel and room pictures displayed on tripadvisor and hotel own website showed rooms beautiful, clean and hygienic as per our requirement. I checked all details of hotel on its website which displays all details like room types and their rates, meal plans, extra person charges and other room amenities & services. They have also option of booking and payment available on their website. Before booking, I approached the hotel people through phone call mentioned on their website. A lady attended my call from Hotel Rock Heaven, Masobra. She confirmed me availability of super deluxe room for three nights (check-in date: 2 June 2017, Check-out date: 5 June 2017) with relevancy of hotel information available on their hotel website. She said super deluxe room is a kind of family room which can be used for triple sharing as room is having a double bed and one single window side bed which is shown in room pictures also and even extra bedding can be done for fourth person with extra charges. She was very polite on call and assured us for best room and services. When I asked her to make the booking, she suggested to make booking through their third party partner to get discounted rates for one double occupancy super deluxe room. She assured us that if extra bedding would be required will taken care by her directly at the time of check-in at hotel with extra charges. Then I made bookings as per the guidelines by her. I also sent them mail for booking and queries, but they did not reply. As my booking is through third party which is a well-known trust able firm, I made all advance payments online. But after reaching the hotel, we were shocked and surprised. They don't know how to welcome guests. Same lady was sitting on reception have no manners to welcome guest on arrival. We Indians are famous for how we welcome and treat our guests. We reached at hotel around 9:30 am. We went inside to inform her about our early arrival. She replied that we will be allowed to check in at 12:00 pm only and we agreed. We were made to stand on road side outside hotel. None from the hotel people asked us to wait in lobby area or inside hotel premises. They did not even offer us a glass of water. When we asked her, for extra bedding and arrangements as discussed over call, she replied rudely that you booked from third party for two and so we will not arrange for extra person in same room. She too denied all commitments made on phone at the time of booking. When asked about hotel website information, she replied that hotel website is old and not updated one, so information available on their website regarding rooms amenities, their rates, extra beddings charges, different meal plans etc. is incorrect. Having a hotel website with wrong or fake information is illegal and it is a cyber-crime. As we don't want to spoil our trip and having a small baby with us, we asked for availability for one more room. She said room is available and we can make booking directly with them. We asked her to check rooms for proceeding further as were already cheated by her. She let us check rooms before making new booking and check in. Rooms were not same as displayed in online pictures. Rooms were stinging with dirty bed sheets. Washroom was too small, dirty and unhygienic. We were cheated by hotel people. Hotel people asked us to contact to third party for any issue as they are not responsible for any kind of inconvenience caused as booking is not done with them directly. So seeing hotel people behavior and their services we denied check-in into dirty room. We have not checked-in in hotel room and did not use any kind of hotel service, not even a glass of water. Any online business runs on customer satisfaction and trust between online service provider and the customer. Issue is still pending with third party.... More
  • hotel_trip
    Beware of the owner, other staff is good, decent service
    on Jun 12, 2017
    We had to face a lot of issues with this booking. Including the supposed owner who blew off the handle for no apparent reason. Rest of the staff is helpful and good. The rooms are also nice.. Food is mediocre but its alright. Value for money. Its a bit far from the main city in case you are looking for something like that.... More
  • Excellent
    14
  • Very Good
    19
  • Good
    12
  • Fair
    6
  • Poor
    11

Overview

Located 12 kilometres from Shimla on the Naldehra Road, the hotel lies a few kilometres short of the Naldehra town. It is easily accessible by road and enjoys proximity to all places of tourist interest in and around Shimla.Half a decade old, Rock Heaven is a cosy hotel tucked away in the pleasant environs between Shimla and Naldehra. Its brick layered exterior is a pleasant contrast against the surrounding greenery while the cosy interiors offer a warm welcome for an equally pleasant stay.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.