on Nov 15, 2017
The reception staff has poor manners and hospitality. There was no safe in the rooms, no watercooker, coffee, thee, bathrobe or slippers.
We were given a large room, but this room was very dirty and there was a leckage in the bathroom. It seems that the hotel also has a kind of "family stay-section". Make sure that yu ask for a room with European standards. After our complaint we were transfered to a much much better room, which was at European standards.
I had arranged a driver for the days I was in New Delhi, because I also wanted to do the daytour to the Taj Mahal. This was arrange great. The driver spoke English very well and he knew his way around. Make sure that you explicitely ask the hotel that you want one driver for all days. From pick up at airport till drop off at airport again. Also make sure that you request a good cars, with good airconditioning.
Payment of the service was dubious. The hotelroom was charged on my creditcard, just how it should be, but the arrangement for the car and the daytour I had to pay in cash and there was no receipt of payment given for this.
If you plan to take a daytour to the Taj Mahal ,make sure you have bought your entry tickets for the Taj Mahal online. Print them and take them along with you.
The arrangement includes a guide at the Taj Mahal. The driver will ask you if you want this. Please do take the quide. He will guide you through all cues and you'll be in the Taj area in a zipp. Eventhough the guide was in the package we gave him a fee, because it was worth it taking him.
Wifi is good.
All together is the hotel is bit expensive for you get. The location is perfect, if you want to go Karol Bagh market. There is a lot of activity in the neighbourhood.
AVOID THIS HOTEL
on Oct 16, 2017
Fraud, liars and charters...that's the best i could say about this hotel. My booking was for Hotel Regent Intercontinental but upon arrival they put me to Hotel regent continental which is a run down hotel for the same hotel chain. The room was not cleaned, it had the garbage in the draws and with heavy smoke odor and they claim it's all non-smoking room. I called the house keeping to clean the room and spray the air freshener. My booking was for a king bed but was given 2 single bed join together and it was so uncomfortable to sleep. In the morning there was no hot water and the front desk staff (Sorav or shobam something is he's name) is a BIG liar and he didnt know what he was saying. He just kept lying. They gave me such a hard time that I had to call the Indian Police and press the chargers against this hotel for fraud. The pics for the rooms shown on the sites are misleading, the rooms are no way close to what the pics say. The hotels.com and other booking agents should verify the pictures before they sell this hotel because it's very misleading when you book from a foreign country.
I cancelled my other 3 days and booked at a better hotel and i didnt pay for one night because of the inconvenience i had to go through.
Brilliant service by staff especially at reception by Gourav
on Oct 11, 2017
Even though the hotel was bit difficult to locate and i reached late at night and my booking was not confirmed, but Gourav went all out to help and accomodate me. He allotted me the room and made me feel at home. Keep up the good work.
on Jul 15, 2017
Very bad experience from the reception staff, poor manners and hospitality. Never visit again. And the management pls appoint someone who knows what really hospitality means.
Never going to reccomend for anyone.
on Jul 3, 2017
Very bad experience, Booked 4 rooms on the month of May, Reception staff i dnt know name, dnt want to hear the problem only, the room provided to me ac was not working, after repeated complain they send some one for the same, the hotel staff dnt want to except that ac is out of order. and telling to wait till room cools which did not happened,
Bathroom so small that once you enter u lock the doors.