My personal experience
on Dec 23, 2017
I found the overall setting of the hotel hospitable and friendly. The staff were friendly and helpful.
The Beauty Parlor needs to be reinforced to provide service to customers who may wish to avail of all types of services.
great hotel in the heart of the city center.
on Nov 29, 2017
I continue returning here because of the excellent staff. In all areas of the hotel, they exude a quiet dignity while delivering the utmost in hospitality. Rooms are clean and well maintained. The breakfast has many items and is kept stocked up at all times. I have paid less for a room in Kisumu, but in terms of value, the Imperial is second to none. Thank you again for a great stay.
Loved my one night stay
on Nov 21, 2017
I was moved here from their sister hotel in Kisumu Centre. This was a great surprise. The staff here are amazing. So helpful and friendly. My room was not what I was expecting in Kisumu and was what you would expect in places like Thailand and Bali. It is very clean, modern, comfortable and with aircon that works beautifully. Only problem was for some reason I had no hot water but this really didn’t detract from my stay. I had the best and freshest salad I’ve ever had in Kenya. Breakfast was nice. I came here by accident and I would definitely come here again.
on Nov 19, 2017
My stay was for purpose of attending a seminar and my expectations were fully met. However, our stay coincided with the post election violence and the occupancy rate at the hotel was low. Normal interections were not possible and I did not get opportunity for interactions with other guests.
Good Service and welcome was so good
on Nov 12, 2017
The rooms were so good and very was okay. I'll be back next time. Thanks for your services. Food was also nice and everybody enjoyed it so much, I'll bring some guest in May 2018 and I hope you will improve better than this.