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Hotel Palms

1 room, 2 adults
Good
3/5

Terrible placeon Dec 12, 2019

Smell urine, cockroach, bedsheets dirty. We stayed there with our child and really really regret ...Read All

Ashok Marg, C-Scheme, C Scheme, JAIPUR, Rajasthan, India, Pin-302001 , Jaipur
Amenities:
  • Parking
  • Internet Access
  • Restaurant
  • Transportation Service
  • 24-Hour Security
+ More

Rooms

Deluxe Room Double
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Terrible place
    on Dec 12, 2019
    Smell urine, cockroach, bedsheets dirty. We stayed there with our child and really really regret it, you have to pay in advance so we couldn’t change hotel after paying them. The worst experience in India even worst than the hotels close to Delhi airport... More
  • hotel_trip
    Vacation Spoilers
    on Jan 7, 2019
    We were on a three city tour - Jodhpur, Udaipur and Jaipur. Oyo Flagship 15357 Hotel Palms Jaipur managed to ruin our vacation. Firstly the hotel gave us a late checkin on day one, even after reporting at the hotel at around 15:30. Then they gave us unfit rooms. I managed to see other rooms when Housekeeping was cleaning and realised that those were much better than what we got. Why did we get those rooms even after booking in advance? Then they send plumber to fix the water problem. The bathroom fittings are old. Water leaks from all sides of the tap. Water gets logged in the bathroom and there can be a health and safety issue if someone slips. Then we have to ask for towels and drinking water. Isn't this basic? From midnight till early morning one of the staff, who manages the hot water boiler keeps moving some or the other stuff making sounds on the terrace, right above my room. In the morning they give us unhealthy breakfast. Saw many guests dumping their plates full of food into the trash tray. Sad. The elevator stops working and because they gave us rooms on the 3rd floor, my aged parents had to take the stairs. On the day of checkout, we leave at 6am in the morning without breakfast.... More
  • hotel_trip
    Not good
    on Oct 16, 2018
    So I understand that you get what you pay for, but for Rs.1500 per night hot water in the shower is expected. The staff were helpful with the Wi-Fi and changing the bedsheets which were originally a bit dirty. However I will not stay here again... More
  • hotel_trip
    Worst Experience
    on Oct 2, 2018
    I have stayed in OYO 10345 Hotel Palms, its Location is only good factor with this, else everything is bad experince, in room matress is too old its springs are prickling , in bathroom shower is not working, AC is also not working. Overall very bad experience.... More
  • hotel_trip
    責任の所在を無辜の客に一方的に転嫁するホテルです
    on May 28, 2018
    某予約サイト経由で予約をし、confirmationのメールも、伝票も予約番号も携えた状態で深夜に来訪。 が、なんと、予約がない、の一点張りです。 そこの有名サイトとは契約していないとの言い分ですが、正直こちらには関係ありません、現に予約成立し、メールも現地払いの予約伝票も手元にありますので。 この問題はそのサイトとホテルとのものであり、ましてやオフシーズンでどこのホテルでもディスカウントの嵐の時期です。部屋が無いわけがありません。 当方はそちらのサイトで支払いを完了したわけではございませんでしたので、直接払う旨を当初より申し出ておりましたが、何やらごちゃごちゃともめ始め、当初700と提示されていた価格(予約時は686ですが、これは無関係との言い分なので、仕方ないです)も900、1000とどんどん釣り上がる。 それを尋ねても、1000以外は不可能だと。 他の予約サイトを見てもオフシーズンなので、1000なんてありえません。 こちらも声が荒くなってはしまいましたが、もめ始めてから1時間後の深夜0時に、嫌ならば夜道を荷物を抱えて10分歩いて他のホテルに行けと脅迫され(インド人の10分なので20分だと思います。)昨晩からの徹夜で早く休みたいので1000でいいからさっさと部屋を用意してほしいとフロントの男性と電話口の責任者に何度も依頼しましたが、責任者の方は予約サイト経由の支払いのことをごちゃごちゃ言い続けておりました。何度も「支払いはオンラインで完了してないし、直接支払う」と説明した旨を声を荒げて再度改めて説明し、お金を前払��して漸く用意されたお部屋は、バスルームの電気は付かない、ホットシャワーは出ない、タバコ臭い、鍵は壊れている、の1000とは思えないお部屋。 バラナシの300の安宿の方がよほど居心地が良いのでは、と思います。こんな部屋に1000出すなら3000出してもっといい部屋に泊まる方がコスパいいです。 とはいえ、脱いだ服を着なおしてまたあのおっさんたちと喧嘩するくらいならば、安物買いの銭失いでとんでもないハズレをひいてしまったのだと諦めて真っ暗な中水シャワーを浴びる方がマシだ、と。 怒りで眠気も疲れもどこかへ行ってしまいました。23時の時点で他のホテルを探せばよかったのでしょうが、結果論なので、トラブルの時の先方の対応だけシェアします。 This issue was happen due to relationships of this hotel and one of the most famous booking website, not client. I had made reservations via this famous website and received confirmation email and booking number and reservation slip correctly. Email and slip are mentioning direct payment thus I went this hotel with them at almost midnight. But they had said contract is not made by this hotel and website. Since I was suggested directly payment. Actually, I couldn’t make sure for this situation because charged expensive than booked. But Rs700 suggested direct payment was acceptable one and I accepted direct payment but one of man whom he seems manager called to hotel and demanded resolved matter which is “this site was not related to us.” I understood about it and explained “ I can pay directly. “ many many times. We discussed about unengaged matter but they demanded only making cancellation and remake reservation via their website for expensive fee. I wanted to ask this issue to the booking site on other day and this suggestion seems not main topic because fee they suggested was changed to 700 to 900 and finally 1000. I asked this upping but they said impossible other than 1000 otherwise you have to go other hotel we recommend on foot . It will be taken 10 min. It was already 24 o’clock. I wanted take a rest early thus paid 1000 in advance. Finally the room provided was not available bathroom lighting and hot shower but I didn’t want to talk about room issue with them any more. If you will be faced something trouble, this hotel will do unfriendly behavior.... More
  • Excellent
    16
  • Very Good
    30
  • Good
    24
  • Fair
    7
  • Poor
    19

Overview

Hotel Palms is at a distance of 0.5 km from C Scheme, Ashok Nagar in Jaipur. The hotel offers internet access in the premises. Jaipur International Airport is situated 13 km from the hotel. This hotel has 95 well-appointed rooms spread on 3 floors. These rooms provide amenities such as cable television, newspaper, wooden cupboards, separate sitting area, makeup mirror and an attached bathroom with 24 hr hot and cold running water.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.