• Home
  • India
  • maharashtra
  • Mumbai
  • Colaba
  • Hotel Oliver

Hotel Oliver

1 room, 2 adults
Fair
2.5/5

VERY VERY BAD EXPERIENCE WITH THIS HOTELon Jul 29, 2016

All the hotel staff are non cooperative nor they are liable . we have a got a big lesson from the...Read All

Oliver Street, Near Electric House, Colaba, Mumbai , 40001, Colaba, MUMBAI, MAHARASHTRA, India, Pin-400001 , Mumbai
Amenities:
  • Parking
  • Doctor on Call
  • Room service
  • Laundry facilities
  • Luggage storage
+ More

Rooms

Standard Room
Hotel Room
View More Images

TripAdvisor Reviews

  • hotel_trip
    VERY VERY BAD EXPERIENCE WITH THIS HOTEL
    on Jul 29, 2016
    All the hotel staff are non cooperative nor they are liable . we have a got a big lesson from them regarding having the trust with someone . As they have asked for a day regarding my booking for room reqd for 7-10 days , as I have met them in the month of june & also told them that the same will be need after a month & paid the advance too. Since they have no time have a communication with me . I request other guest too , that there is no shortage of hotels in the city Mumbai , but please be alert in having the realtion with them .as I have a very bad experience with them . I also request the hotel staff to please be loyal to their customers as they are working in the city like Mumbai where all type of customers comes with several things .... More
  • hotel_trip
    Excellent location but DO NOT book with Expedia
    on Feb 23, 2016
    Once we managed to sort out checking-in we had a great stay at Hotel Oliver. The location is excellent and within easy walking distance of everything that Colaba has to offer. This is a great part of the city to stay in and a lot of fun. It is a bit touristy but not overly so and a good introduction to India. The rooms are on par with other Mumbai hotels which means the cleanliness is not always great (main issue here is a bit of mildew but nothing serious), the room is not serviced during the stay, and the building is a bit older (with all the problems this brings!) The hotel has gone a long way to making up for some of the normal issues in Mumbai and the rooms have water pressure pumps and hot water heaters so that supply is reliable. I think all of the rooms are on the ground floor (ours was) and not all have windows. Ours had a private bathroom which again is not always the case. The street is fairly quiet at night and the location seemed to be safe. Staff were good during the check-in debacle and polite and friendly during the stay. They are very insistent about leaving passports with them during the stay - I resisted and this caused a bit of confusion. Breakfast is again like most Mumbai hotels - a little odd so don't expect what you'd get in most other cities! Usually just an "omelette" (it's not really like an omelette but it is edible and enough to start the day) and some bread and instant coffee. Check-in issues: Booked and paid with Expedia but when we arrived the hotel had no knowledge of our booking. The staff at the hotel were very helpful in trying to sort out the issue, made a number of phone calls to Expedia to try to get the booking confirmation and allowed me to call Expedia's Customer support using their phone. Whilst I was on the phone to customer support Expedia sent an email cancelling my booking. I had to pay the hotel direct and wait for a refund from Expedia. Staff said this happens all the time with Expedia and encouraged me to book direct next time.... More
  • hotel_trip
    Awful experience with OYO
    on Jan 20, 2016
    Booked it through Expedia on 9th Oct, chose the option PAY Later and got the confirmation with Booking id FOCK7916. We three along with one senior citizen 70+ had to participate in Mumbai Marathon 2016 which was a new place for us and chose this location based upon the BIB collection center location i.e Cuff Parade and Marathon starting point location i.e. Azad Maidan. But even then OYO didn't confirm the same and asked me to pay at least 30% as a booking amount. After talking to OYO customer care, he finally agreed to confirm the booking. But month's later on 7th Nov, they updated the room to some Apollo Guest House without informing me or getting any confirmation from me. Once again contacted the OYO customer care, they asked me to deposit the either entire amount or partial amount to keep the booking intact. So on their suggestion, I had paid the entire amount on 8th Nov and asked him to update the hotel to Oliver Hotel Colaba. I thought the matter is sorted down as I have paid the entire amount. In Dec end, I once again called the OYO customer care and confirmed my booking one more time to avoid any hassle at last hour and they verified and assured me that you have paid the full amount so you need to worry and no need to confirm again as your booking is confirmed. But to my surprise and shock, when I was about to fly from Chandigarh on 15th Jan(day of checkin) at 1:00 PM, they updated Hotel Booking to some other place, which was far away from the current place, without taking any affirmation from me either through phone or email. I called multiple times to OYO customer care executive but everyone was giving their own lame excuses and forwarding my call to escalation department who was not picking up my phone. It really frustrated me a lot but left with no other choice then to stay in third class hotel where linen, bed, couches, curtains were not up to the mark. I don't know whether this is the model that OYO guys are following to keep frustrating and harassing their customers to earn hard earned money. I'm not going to make any booking with OYO henceforth rest it's up to you.................................... More
  • hotel_trip
    Great location and good staff
    on Jan 7, 2016
    This hotel has awesome location. Walking distance from Leopold cafe. Rooms were very small and noise-cut with closed windows was not good. I could hear people talking outside my room during day time. Staff was very friendly. No cab driver knows Walton road so when you are going there for the first time, mark it on map.... More
  • hotel_trip
    OK budget option
    on Nov 6, 2015
    The location of this hotel is spot on! In the thick of things, but set back on a quiet leafy Road. The rooms have recently been renovated, however lacks finishing in some areas. The hotel was listed as 'oyo rooms colaba' on booking, which we got at 60‰discount. I'm not convinced that it is worth full-asking price, however considering prices in Mumbai, it's probably as good as you're going to get around this area. The room included a fridge, warm water shower, TV with local channels, which had a USB port, so we connected and watched our own series. All up, it was an ok stay in a prime location. ... More
  • Excellent
    1
  • Very Good
    1
  • Good
    3
  • Fair
    0
  • Poor
    5

Overview

Colaba Bus Stand is 2 km and Gateway Of India Mumbai is 1 km away from Hotel Oliver in Colaba, Mumbai. This hotel offers an internet access services to its guests. Hotel Oliver offers in-room conveniences such as a bottled drinking water, make-up mirror, doctor-on-call, tea/coffee maker, hot and cold water supply and a wardrobe.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.