Staff are nice
on Dec 23, 2017
Pros: Friendly staff
Lovely views from the restaurants
Airport pick up
If you like breakfast buffets, many choices.
Cons: Overpriced food at the restaurant
Drinks were not good from either the pool bar or the evening restaurant
Cloudy days not enough hot water
The toilet drain was constantly gurgling
They only supply you with 2 small water bottles 331ml you must over pay for the 500ml bottle. For the price of the room water should be free. I have stayed in places that were $20 a night and water is free.
The free bike are pure rubbish. They need to buy new ones.
The espresso and cappuccino at breakfast cost extra and were undrinkable, we had to send them back.
They are trying to be high class but miss the mark.
on Dec 23, 2017
I came alone after sending my friend earlier than myself. Sea sense offered airport pick up. When I arrived here, my room was assigned to the furdest one to the swimming pool and breakfast restaurant. Sales manager(Vinh) noticed my unsatisfaction offered to upgrade my room to a room with private infinity pool inside for one night! Amazing ocean view especially sunset. And they have lovely private beach area with cozy ambience. Customer centric service would make me to STRONGLY recommend this hotel!!
Such a Pathetic Experience
on Dec 9, 2017
We came with a long term plan to stay in this beautiful resort ( only looks on webpage) but everything was so disappointed which ruined all entire trip to Vietnam, our late night airport pick-up was missed and in return we got many excuses. At the very late night we got a room which was full of dust and insects, found hairs on linen. Staff was unable to give any kind gesture with less of English communication skills, we spent a night with all these nice facilities. At the very morning during breakfast at sunrise restaurant (one of the male staff was staring to my wife contentiously and laughing in the group with gossips) OMG!! Not acceptable at all by anyone. The host Manager Sarah, the ever amazing manager we saw, no apology, no courtesy, no service recovery, only full of excuses in sarcastic manner. Never ever accepted at all!!!! Sorry travelers, please visit at your own risk.
Lovely quiet place to relax
on Dec 9, 2017
Stayed for 5 days and we enjoyed this resort . Two warnings . Warning one - very steep resort with lots of stairs and built into a side of a mountain. They have golf carts for the elderly but this place is really not suitable if you have mobility issues . Warning 2 - that the spare bed is not a rollaway , it is a HARD day bed which is not nice to sleep on , like a cement floor , hard as a rock . Staff advised me after my complaints that this is to be fixed so please check before booking if 3 people are in a room . Rooms are very spacious and views from
Verandahs outstanding. The pool and beach area is 5 Star . The outdoor baths only have cold water ( well it never became hot even though 2 Taps) The evening Restaurant is lovely ( not cheap) , great food with an amazing setting . The breakfast is a buffet and served in a restaurant up high with an amazing view . This would have to be one of the best buffet breakfast I have ever tasted.
Showers take forever to get hot water flowing ( room 501)
Would be nice to have insect in rooms seeing you warn us on arrival of insects.
Staff are amazing
Front of house are helpful
And management very understanding. Gabby was just gorgeous ❤️
Good gym and yoga classes
Kayaks free but for some reason they will not let you take out after 4pm which is sad as best time of day to paddle when sun setting.
Overall great place - they need a few things repaired or improved as stated which really are only minor.
Would I return - YES FOR SURE
Also if staying do not miss eating at MAI JO FUSION CAFE ... best food in phu quoc, 5 Star 🌟.
Amazing quality for price!!
on Dec 8, 2017
This resort deserve 6 star!
We stayed here just 2 night and we did a big mistake, you should spend at least 4..
easy access to the beach and swimming pool both great, they are all day at you disposal if you need food or drinks and they served it right at you sunbed!
The food couldn’t be any better, I think I had best meal in my 18 days Vietnam vacation!
Staff spoke english pretty well, and tgey were very friendly. Lithuanian guys were very nice!
The room was huge and the terrace of deluxe room with sea-view was AMAZING!
Very clean and relaxing place!
Value for money was amazing!